Glasgow Queen Street

Address

Glasgow Queen Street station
North Hanover Street
George Square
G1 2AF

Ticket office

Monday to Friday: 5:10 AM to 11:55 PM
Saturday: 5:10 AM to 11:55 PM
Sunday: 7:10 AM to 11:55 PM

General information

Station Operator:
SR
Station Code:
GLQ
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Travel shop located on the main concourse of the station, near the Dundas Street entrance/exit.

Passenger services

Lost Property Contact Available:
No
Phone number:
03301 092 833
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

customer.relations@scotrail.co.uk

Customer Help Points:
Yes

Station facilities

ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
No
Station Buffet:
Yes
Station Buffet Note:

Mobile coffee van

Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

The toilet is located on the concourse. Toilet facilities are only available during station opening hours. On Sundays the toilets close at 23:00. Radar - National Key Scheme

Waiting Room:
No
Waiting Room Note:

Inside the station next to the ticket office

Car parking

Car parking:
Yes

Spaces:
0
Accessible Spaces:
0
Accessible Car Park Equipment:
No
Car Parking Contact Available:
No
Website:
Go to website

Cycling

Cycle Storage Availability:
No
Sheltered:
No
Spaces:
0
Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Buses pick up/drop off from Cathedral St

Taxi Rank:
Yes
Taxi Rank Note:

visit www.traintaxi.co.uk for details of taxis available for hire

Bus Service:
Yes
Bus Service Note:

for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)

The bus stop for ScotRail service 398 between Glasgow Central, Buchanan Bus Station and Glasgow Queen Street is located in front of the station on West George Street

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

This is a Category A station. This station has step-free access to all platforms. The Passenger Assist meeting point is at the Information Desk on Concourse.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday 5:00 AM to 12:00 AM
Tuesday 5:00 AM to 12:00 AM
Wednesday 5:00 AM to 12:00 AM
Thursday 5:00 AM to 12:00 AM
Friday 5:00 AM to 12:00 AM
Saturday 5:00 AM to 12:00 AM
Sunday 7:30 AM to 12:00 AM
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 4/25/2024 11:49:24 AM