Address
Station Approach
off Shorncliffe Road
CT20 3PA
Ticket office
Station details
Alerts
A reduced off-peak service is operating from this station. Please check your journey before you travel.
General information
Ticket buying & collection
Platform 1 entrance from Car Park
Passenger services
0345 322 7021
On platform
Station facilities
Coffee kiosk
Platform 1- Available during staffing hours
Heated waiting Room on platform 1, only available when staff are present
Car parking
Station Car Park
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space
Cycling
Other transport
Station Road, platform 2 side of the station (what 3 words: stood.behaving.asks)
Information to plan your onward journey is available in a printable format here
Accessibility
There are standing height and wheelchair height ticket counters available.
Public telephones are not wheelchair accessible
Platform 1 - Available during staffing hours
Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step Free access to Platform 1 via main entrance off Shorncliffe Road. Step free access to platform 2 via side entrance off Station Road. Step access between platforms via station subway. Step free Interchange between platforms via steep roads is in excess of 500 metres.
Accessible taxis are available to book
by entrance to platform 1
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
*Helpline closed on Christmas Day
Saturday 7:35 AM to 2:15 PM
Sunday Unavailable
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
The information in this document was generated 4/25/2024 4:08:28 PM