Faversham Details

Address

Faversham station
Station Road
Faversham
ME13 8EB

Ticket office

Monday to Friday: 6:15 AM to 7:30 PM

Saturday: 6:15 AM to 7:30 PM

Sunday: 8:00 AM to 7:00 PM

General information

Station Operator:

Station Code:

FAV

Staffing Level:

fullTime

CCTV:

Yes

Ticket buying & collection

Oyster Pre Pay:

Oyster Validator:

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Oyster Topup:

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

On way in to access trains from Station road entrance.

Passenger services

Lost Property Contact Available:

Yes

Phone number:

0345 322 7021

Website:

Go to website

Ticket Gate:

Yes

Customer Services:

0345 322 7021

Customer Help Points:

Yes

Customer Help Points Note:

In subway

Station facilities

ATM Machine:

Yes

Baby Change:

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, Announcements

Shops:

Station Buffet:

Yes

Station Buffet Note:

Buffet,coffee bar and Selecta vending machines

Telephones (Cards & Coins):

Yes

Toilets:

Yes

Toilets Note:

Platforms 1/2 and 3/4- Available during staffing hours

Waiting Room:

Waiting Room Note:

Heated waiting room on platforms 3 and 4 Only available when staff present

Car parking

Car parking:

Yes

Station Car Park

Operator:

APCOA Parking

Spaces:

170

Accessible Spaces:

Accessible Spaces Note:

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Accessible Car Park Equipment:

Annual Charge:

£1,112.00

Daily Charge:

£6.40

Monthly Charge:

£107.80

Off Peak Charge:

£5.80

Six Monthly Charge:

£642.00

Three Monthly Charge:

£320.60

Weekly Charge:

£28.40

Car Parking Contact Available:

Phone number:

0330 333 9232

Website:

Go to website

Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Cycling

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

Type:

Stands

Location:

In the car park and on the ramp to the car park form the subway

Cycle Storage CCTV:

Other transport

Location for rail replacement services:

Bus stop on Station Road outside the station entrance.

Taxi Rank:

Yes

Taxi Rank Note:

There is a taxi rank at the front of the station

Bus Service:

Yes

Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:

Yes

Accessible Booking Office Counter Note:

Counters can be raised or lowered to suit all customers

Accessible Public Telephones:

Yes

Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets:

Yes

Accessible Toilets Note:

Platform 1 / 2 available during staffing hours. This toilet is stoma friendly.

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

Step Free Access Note:

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access from subway to all platforms now available via lifts. Access from car park involves using a second lift and a steep slope. Access from ticket office side involves a steep ramp only.

Accessible Taxis:

Yes

Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines:

Yes

Accessible Ticket Machines Note:

booking hall/ car park entrance

Impaired Mobility Set Down:

Helpline Contact:

Yes

Helpline Contact (Phone number):

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Helpline Contact Note:

*Helpline closed on Christmas Day

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Sunday 24 hours

Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.

The information in this document was generated 5/8/2024 10:45:54 PM