Elsenham (Essex)

Address

Elsenham station
Station Road
New Road
CM22 6HA

Ticket office

Monday to Friday: 6:00 AM to 1:30 PM
Saturday: 6:00 AM to 1:30 PM
Sunday: Unavailable

General information

Station Operator: LE
Station Code: ESM
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Ticket Office Note:

On platform 1

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.
Customer Help Points: Yes

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Shops: No
Station Buffet: Yes
Station Buffet Note:

By entrance to platform 2
Telephones (Cards & Coins): Yes
Toilets: No
Waiting Room: No
Waiting Room Note:

On each platform

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 12
Type: Stands
Location:

On each platform
Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

Replacement transport stop at the junction of Station Road and New Road bus stop
Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Local bus services

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Public Telephones Note:

Located on Station Road outside the station entrance
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access between platforms via the level crossing on Old Mead Road, approximately 50 metre walk between the two.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the platform.
Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Helpline Contact: Yes
Helpline Contact (Phone number): 0800 028 28 78
Helpline Contact Note: 08:00 - 20:00
Helpline Opening Hours: Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available: Yes
Staff Help Available Note: Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Bishops Stortford (5 miles south) for trains to London or Cambridge. An approriate accessible taxi will be supplied for journeys to intermediate unstaffed stations.  Booking is recommended
Assisted Travel:

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

The information in this document was generated 16/06/2021 20:39:27