Ely

Address

Ely station
Station Road
Ely
CB7 4BS

Ticket office

Monday to Friday: 6:00 AM to 8:00 PM
Saturday: 6:00 AM to 8:00 PM
Sunday: 8:30 AM to 6:30 PM

General information

Station Operator:
LE
Station Code:
ELY
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Located in the main entrance hall.

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points:
Yes
Customer Help Points Note:

On each platform

Station facilities

ATM Machine:
No
ATM Machine Note:

Nearest ATM is at Tesco which is across the car park

Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Shops Note:

Newsagent on platform 1.  Large Tesco supermarket next door to the main car park

Station Buffet:
Yes
Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed.

Waiting Room:
No
Waiting Room Note:

There is a waiting room on platform 1 and a waiting room on platforms 2 and 3

Car parking

Car parking:
Yes

Station Car Park

Operator:
National Car Parks Ltd
Spaces:
131
Accessible Spaces:
7
Accessible Spaces Note:

Parking is free for disabled customers displaying a valid International Blue Badge

Accessible Car Park Equipment:
Yes
Annual Charge:
£1,300.00
Daily Charge:
£9.30
Monthly Charge:
£130.00
Off Peak Charge:
£8.20
Three Monthly Charge:
£370.00
Weekly Charge:
£35.00
Car Parking Contact Available:
No
Website:
Go to website

Premium Bay

Operator:
National Car Parks Ltd
Spaces:
4
Accessible Spaces:
0
Accessible Car Park Equipment:
Yes
Annual Charge:
£1,840.00
Car Parking Contact Available:
No
Phone number:
0345 050 7080
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
330
Type:
Compounds,Stands
Location:

In station car park

Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Replacement transport stop at station entrance

Taxi Rank:
No
Bus Service:
No

Accessibility

Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

This station has step free access to all platforms via a ramped subway.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1

Accessible Taxis:
Yes
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 028 28 78

Helpline Contact Note:

08:00 - 20:00

Helpline Opening Hours:
Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday 5:15 AM to 1:00 AM
Tuesday 5:15 AM to 1:00 AM
Wednesday 5:15 AM to 1:00 AM
Thursday 5:15 AM to 1:00 AM
Friday 5:15 AM to 1:00 AM
Saturday 5:15 AM to 1:00 AM
Sunday 8:00 AM to 1:00 AM
Staff Help Available Note:

Assistance at this station is provided by a staff member during train service hours. Booking is recommended.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 7/5/2025 6:25:27 PM