Address
Ely station
Station Road
Ely
CB7 4BS
Ticket office
Monday to Friday:
6:00 AM to 7:00 PM
Saturday:
7:00 AM to 7:00 PM
Station details
Alerts
Please allow plenty of time
for making train connections at Ely due to the walking distance between
platforms when using the subway.
General information
Station Operator:
LE
Station Code:
ELY
Staffing Level:
fullTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Passenger services
Lost Property Contact Available:
No
Ticket Gate:
No
Customer Services:
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Customer Help Points:
Yes
Customer Help Points Note:
On each platform
Station facilities
ATM Machine:
Yes
ATM Machine Note:
Located on concourse
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Station Buffet:
Yes
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:
Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed.
Waiting Room:
No
Car parking
Car parking:
Yes
Name:
Station Car Park
Operator:
National Car Parks Ltd
Spaces:
143
Annual Charge:
£1050.00
Daily Charge:
£7.00
Monthly Charge:
£105.00
Off Peak Charge:
£6.00
Three Monthly Charge:
£300.00
Weekly Charge:
£28.00
Car Parking Contact Available:
No
Cycling
Cycle Storage Availability:
Yes
Sheltered:
yes
Spaces:
330
Type:
Stands
Location:
In station car park
Cycle Storage CCTV:
No
Other transport
Location for rail replacement services:
Replacement transport stop at station entrance
Taxi Rank:
No
Bus Service:
No
Accessibility
Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
This station has step free access to all platforms via a ramped subway.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Accessible Taxis:
No
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):
0800 028 28 78
Helpline Contact Note:
08:00 - 20:00
Helpline Opening Hours:
Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday 5:15 AM to 1:00 AM
Tuesday 5:15 AM to 1:00 AM
Wednesday 5:15 AM to 1:00 AM
Thursday 5:15 AM to 1:00 AM
Friday 5:15 AM to 1:00 AM
Saturday 5:15 AM to 1:00 AM
Sunday 8:00 AM to 1:00 AM
Staff Help Available Note:
Assistance at this station is provided by a staff member during train service hours. Booking is recommended.
Assisted Travel:
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
The information in this document was generated 08/03/2021 09:28:50