Eastbourne

Address

Eastbourne station
Terminus Road
Eastbourne
BN21 3QJ

Ticket office

Monday to Friday: 6:00 AM to 9:15 PM
Saturday: 5:50 AM to 9:15 PM
Sunday: 6:40 AM to 9:15 PM

Station details

Alerts

The lift information for this station cannot be validated. If you require lift information please call the National Rail Contact Centre on 03457 484950

General information

Station Operator:
SN
Station Code:
EBN
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:
Yes
Website:
Go to website
Ticket Gate:
Yes
Customer Help Points:
Yes
Customer Help Points Note:

The Assistance Meeting Point is on the concourse.

Station facilities

ATM Machine:
Yes
ATM Machine Note:

Located on the station concourse.

Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Shops Note:

A Newsagents is available on the station concourse.

Station Buffet:
Yes
Telephones (Cards & Coins):
No
Toilets:
Yes
Waiting Room:
No
Waiting Room Note:

There is a heated waiting area on the concourse and waiting areas on platform 1 and 2.

Car parking

Car parking:
Yes

Station Car Park

Operator:
APCOA Parking UK
Spaces:
349
Accessible Spaces:
13
Accessible Spaces Note:

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

Accessible Car Park Equipment:
No
Car Parking Contact Available:
No
Phone number:
01895 262122
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
No
Spaces:
248
Type:
Stands
Location:

Stands are located at the front of the station and sheltered stands are located near the car park.

Cycles are left at owners risk. Abandoned cycles may be removed.

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Please click the link for details regarding the rail replacement bus location.

Taxi Rank:
Yes
Taxi Rank Note:

A taxi rank is located on the west side entrance.

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in the “Onward Travel Information Map” within the map section below.

Accessibility

Accessible Public Telephones:
No
Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

This is a Category A station: This station has step-free access to all platforms.

The Assistance Meeting Point is on the concourse.

This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:

Located at both sides of the station

Helpline Contact:
Yes
Helpline Contact (Phone number):

For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:

  • Phone - 0800 138 1016
  • Textphone - 0800 138 1018

Helpline Contact Note:

The assisted helpline is not available on Christmas Day.

Helpline Opening Hours:
Monday to Sunday 24 hours
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Sunday 24 hours
Assisted Travel:

Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

The information in this document was generated 4/20/2024 9:48:32 AM