Duddeston Details

Address

Duddeston station
Duddeston Mill Road
Duddeston
B7 4ST

Ticket office

Monday to Friday: 8:00 AM to 10:00 AM

General information

Station Operator: WM

Station Code: DUD

Staffing Level: partTime

CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No

Oyster Validator: No

Smartcard Issued: No

Smartcard Validaton: No

Oyster Topup: No

Prepurchase Collection: Yes

Smartcard Topup: No

Ticket Machine: Yes

Passenger services

Lost Property Contact Available: No

Website: Go to website

Ticket Gate: No

Customer Services:

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

Customer Help Points: Yes

Customer Help Points Note:

On both platforms

Station facilities

ATM Machine: No

Baby Change: No

Seated Area: Yes

Passenger Information Systems: DepartureScreens, Announcements

Shops: No

Station Buffet: No

Telephones (Cards & Coins): Yes

Toilets: No

Waiting Room: Yes

Car parking

Car parking: No

Cycling

Cycle Storage Availability: No

Sheltered: no

Spaces: 0

Cycle Storage CCTV: No

Other transport

Location for rail replacement services:

In the event of engineering the bus/coach will collect from: Outside shops on Duddeston Mill Road near to junction with Melvina Road

Taxi Rank: Yes

Taxi Rank Note:

Bromford 0121 327 2222

Bus Service: Yes

Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: No

Accessible Booking Office Counter Note:

by member of staff on duty

Accessible Public Telephones: No

Accessible Public Telephones Note:

Public telephones are not accessible

Accessible Toilets: No

Induction Loop: Yes

Wheelchairs Available: No

Ramp For Train Access: Yes

Step Free Access: Yes

Step Free Access Note:

Level access to Booking Hall. Lift to island platform, or 30 steps.

Accessible Taxis: No

Accessible Taxis Note:

Accessible taxis are not available

Accessible Ticket Machines: No

Impaired Mobility Set Down: No

Helpline Contact: Yes

Helpline Contact (Phone number): 0800 0248998

Helpline Contact Note: Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)

Helpline Opening Hours: Monday to Sunday 8:00 AM to 10:00 PM

Staff Help Available: Yes

Staff Help Available Opening Times: Monday to Friday 8:00 AM to 10:00 AM

Assisted Travel:

If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.

The information in this document was generated 06/05/2021 06:20:48