Address
Droitwich Spa station
off Union Lane
Droitwich Spa
WR9 9BD
Ticket office
Monday:
7:00 AM to 6:00 PM
Tuesday:
7:00 AM to 6:00 PM
Wednesday:
7:00 AM to 6:00 PM
Thursday:
7:00 AM to 6:00 PM
Friday:
7:00 AM to 7:00 PM
Saturday:
8:00 AM to 3:00 PM
Sunday:
Unavailable
General information
Station Operator:
WM
Station Code:
DTW
Staffing Level:
partTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Ticket Office Note:
A Ticket Vending Machine is located on Platform One.
Passenger services
Lost Property Contact Available:
No
Ticket Gate:
No
Customer Services:
Please contact our Contact Centre
team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00
Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except
Christmas Day and Boxing Day.
**Droitwich Spa is accredited by the Secure Station Scheme**
Customer Help Points:
Yes
Customer Help Points Note:
On both platforms
Station facilities
ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
No
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:
The toilets are located on Platform 1. The toilet facilities are available: Monday - Thursday 07:00-18:00, Friday 07:00-19:00, Saturday 08:00-15:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed. An accessible toilet is available in the female toilets only at present.
Waiting Room:
Yes
Car parking
Car parking:
Yes
Name:
Station Car Park
Operator:
SABA UK
Spaces:
45
Car Parking Contact Available:
No
Cycling
Cycle Storage Availability:
Yes
Sheltered:
no
Spaces:
48
Type:
Stands
Cycle Storage CCTV:
Yes
Other transport
Location for rail replacement services:
In the event of engineering the bus/coach will collect from: Bus stops on Ombersley Way, near to junction with Union Lane
Taxi Rank:
Yes
Taxi Rank Note:
Blue Door 01905 794185 NY 01905 795979
Bus Service:
Yes
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessibility
Accessible Booking Office Counter:
No
Accessible Booking Office Counter Note:
None
Accessible Public Telephones:
No
Accessible Public Telephones Note:
Public telephones are not accessible
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:
Level access to platform 2 from car park. Access to platform 1 and between platforms is via street or alternatively 22 steps up to footbridge from Hereford platform and 22 steps down to Birmingham platform. There is no step-free route to platform 1 or between platforms.
Accessible Taxis:
No
Accessible Taxis Note:
Accessible taxis are not available
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:
A Ticket Vending Machine is available on Platform One.
Impaired Mobility Set Down:
No
Impaired Mobility Set Down Note:
Pick-up in car park
Helpline Contact:
Yes
Helpline Contact (Phone number):
0800 0248998
Helpline Contact Note:
Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
Helpline Opening Hours:
Monday to Sunday 8:00 AM to 10:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday 7:00 AM to 6:00 PM
Wednesday 7:00 AM to 6:00 PM
Thursday 7:00 AM to 6:00 PM
Friday 7:00 AM to 7:00 PM
Saturday 8:00 AM to 3:00 PM
Sunday Unavailable
Assisted Travel:
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 18/01/2022 01:47:25