Deptford

Address

Deptford station
Deptford High Street
Deptford
SE8 3NU

Ticket office

Monday to Friday: 6:40 AM to 5:25 PM
Saturday: Unavailable
Sunday: Unavailable

General information

Station Operator:
SE
Station Code:
DEP
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
Yes
Oyster Validator:
Yes
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Travelcard:
Zone 2
Oyster Comments:
<p>Pre-loaded oyster card are no longer available from the ticket office.</p>
Oyster Topup:
Yes
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains

Passenger services

Lost Property Contact Available:
Yes
Phone number:
0345 322 7021
Website:
Go to website
Ticket Gate:
No
Customer Services:

This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points:
Yes
Customer Help Points Note:

On platform

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
No
Telephones (Cards & Coins):
Yes
Toilets:
No
Waiting Room:
No

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
10
Type:
Stands
Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:
  • Towards New Cross or London Bridge: Stop T,  Deptford Bridge DLR station (what 3 words: still.wide.port).
  • Towards Charlton: Stop Y, Deptford Bridge DLR station (what 3 words: fuel.impact.proud)

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Booking Office Counter Note:

There are standing height and wheelchair height ticket counters available.

Accessible Public Telephones:
Yes
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs from booking hall.

Accessible Taxis:
Yes
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

booking hall

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Helpline Contact Note:

*Helpline closed on Christmas Day

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 6:40 AM to 5:25 PM
Saturday Unavailable
Sunday Unavailable
Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are no staff on the trains that call at this station that can assist.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

The information in this document was generated 4/20/2024 11:45:25 AM