Derby

Address

Derby station
Railway Terrace
Derby
DE1 2RU

Ticket office

Monday to Friday: 4:55 AM to 10:45 PM
Saturday: 4:55 AM to 10:45 PM
Sunday: 6:20 AM to 11:00 PM

Station details

Alerts

Various toilets on platform 4/5 are out of order at Derby station.

Please note that some station facilities listed on this page may be unavailable or subject to adjustment due to the coronavirus pandemic. The latest information is available here: https://www.eastmidlandsrailway.co.uk/covid-19

General information

Station Operator: EM
Station Code: DBY
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Ticket Office Note:

On the station concourse

Passenger services

Lost Property Contact Available: No
Phone number: 03457 125678
Website: Go to website
Ticket Gate: Yes
Customer Help Points: Yes
Customer Help Points Note:

Customer Information Desk

Station facilities

ATM Machine: Yes
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Station Buffet: Yes
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note: The toilets are located on Platform 1, Platform 2/3 and Platform 4/6. The National key toilets are located on Platform 1, Platform 2/3 and Platform 4/6; these toilets are operated by a radar key. The radar key is available from Customer Reception upon request.
Waiting Room: No
Waiting Room Note:

Accessible seating available on platforms.

Car parking

Car parking: Yes
Name: Station Car Park
Operator: East Midlands Railway
Spaces: 609
Annual Charge: £1380.00
Daily Charge: £14.50
Monthly Charge: £145.00
Off Peak Charge: £6.00
Three Monthly Charge: £392.00
Weekly Charge: £44.00
Car Parking Contact Available: No
Phone number: 03457 125 678
Website: Go to website
Note:

Derby Zone 3, car parking is available

Daily - £11.50, Off Peak - £7.00

Evening car parking at £2.00 is available at all Derby car parks between 1800 to 0230

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 204
Type: Wheel Racks
Location: Located in North Car Park
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services: From the rear of the station, at the Pride Park exit
Taxi Rank: Yes
Taxi Rank Note:

On station forecourt

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Category A step free station. This station has step free access. There are lifts to all platforms. There is a subway to platforms 2,3,4 and 5. Platforms 6 and 7 are accessed by lift only.

This station has tactile paving at the edges of all platforms and at the foot and top of stairwells.

Accessible Taxis: No
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Helpline Contact: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Assisted Travel:

This station has a Passenger Assistance meeting point - situated in the ticket office. Alternatively you can meet our team at the ticket gates.

The information in this document was generated 18/09/2021 07:03:57