Colwyn Bay

Address

Colwyn Bay station
Princes Drive
Colwyn Bay
LL29 8DF

Ticket office

Monday: 6:15 AM to 7:30 PM
Tuesday: 6:15 AM to 7:30 PM
Wednesday: 6:15 AM to 7:30 PM
Thursday: 6:15 AM to 7:30 PM
Friday: 6:15 AM to 7:30 PM
Saturday: 6:15 AM to 7:30 PM
Sunday: 9:10 AM to 4:40 PM

General information

Station Operator:
AW
Station Code:
CWB
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

At main entrance, directly off the car park.

Passenger services

Lost Property Contact Available:
Yes
Phone number:
03333 211 202
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Contact our Customer Relations team directly via the Transport for Wales Website.

Customer Help Points:
Yes
Customer Help Points Note:

Ticket Office only.

Station facilities

ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
No
Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.

Baby changing facilities in ladies and gents toilets

Waiting Room:
No
Waiting Room Note:

On each platform.

Car parking

Car parking:
Yes

Station Car Park

Operator:
APCOA
Spaces:
77
Accessible Spaces:
3
Accessible Car Park Equipment:
Yes
Car Parking Contact Available:
No
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
20
Type:
Stands
Location:

10 Sheffield stands providing parking for up to twenty bicycles are located on the westbound Platform 1, by the footbridge.

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

The rail replacement bus stop is in the station car park.

Taxi Rank:
Yes
Taxi Rank Note:

At the front of the station.

Bus Service:
Yes
Bus Service Note:

Buy a Colwyn Bay PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

Category A.

Step free access is available from the station car park and a footbridge with lifts connects both platforms.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

The ticket machine is available during ticket office opening hours.

The ticket machine takes cash, debit and credit cards. They have touchscreen controls.

The ticket machine is next to the booking office.

Impaired Mobility Set Down:
Yes
Helpline Contact:
Yes
Helpline Contact (Phone number):

03333 211202

Helpline Opening Hours:
Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday 6:15 AM to 9:05 PM
Tuesday 6:15 AM to 9:05 PM
Wednesday 6:15 AM to 9:05 PM
Thursday 6:15 AM to 9:05 PM
Friday 6:15 AM to 9:05 PM
Saturday 6:15 AM to 9:05 PM
Sunday 9:05 AM to 4:50 PM
Staff Help Available Note:

Help point available - Location: Alongside lift doors at both platform and bridge level

Induction loop availability - Induction Loops in Help Points and at Ticket Office Window

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 7/6/2025 9:51:54 PM