Chester

Address

Chester Station
City Road
Chester
CH1 3NS

Ticket office

Monday: 5:40 AM to 8:40 PM
Tuesday: 5:40 AM to 8:40 PM
Wednesday: 5:40 AM to 8:40 PM
Thursday: 5:40 AM to 8:40 PM
Friday: 5:40 AM to 8:40 PM
Saturday: 5:40 AM to 8:40 PM
Sunday: 9:30 AM to 5:30 PM

Station details

Alerts

Until further notice, Chester ticket office has amended opening times, due to Covid, 0540-2040 Mondays to Saturdays and 0940-1710 Sundays.

General information

Station Operator: AW
Station Code: CTR
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: No
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: No
Ticket Machine: Yes
Ticket Office Note:

There are 3 machines next to the ticket barrier

Passenger services

Lost Property Contact Available: Yes
Phone number: 03333 211 202
Website: Go to website
Ticket Gate: Yes
Customer Services: Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
Customer Help Points: No

Station facilities

ATM Machine: Yes
ATM Machine Note: Located on concourse
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note: News agent
Station Buffet: Yes
Station Buffet Note: Coffee shop Buffet Public House/Bar
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
Waiting Room: No

Car parking

Car parking: Yes
Name: Chester East
Operator: National Car Parks Ltd
Spaces: 113
Car Parking Contact Available: No
Phone number: 0345 050 7080
Website: Go to website
Note:

Visit www.ncp.co.uk for parking prices. 

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 76
Type: Stands
Location: in the concourse
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

At the bus stop outside the station front

Taxi Rank: Yes
Taxi Rank Note:

Outside the station front

Bus Service: Yes
Bus Service Note:

First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk

Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Category A.

Step free access is available to all platforms via lifts

For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.

Accessible Taxis: No
Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Helpline Contact: Yes
Helpline Contact (Phone number): 03333 211202
Helpline Opening Hours: Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Sunday 3:00 AM to 1:00 AM
Staff Help Available Note:

The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse. 

The information in this document was generated 15/06/2021 07:38:00