Chester

Address

Chester Station
City Road
Chester
CH1 3DR

Ticket office

Monday: 7:00 AM to 10:30 PM
Tuesday: 7:00 AM to 10:30 PM
Wednesday: 7:00 AM to 10:30 PM
Thursday: 7:00 AM to 10:30 PM
Friday: 7:00 AM to 10:30 PM
Saturday: 7:00 AM to 10:30 PM
Sunday: 8:00 AM to 10:30 PM

Station details

Alerts

Chester West Car Park - Reduced Spaces

Due to works at the Chester West car park, approx. 20 spaces to the left of the car park entrance will be unavailable until November 2025. Alternative parking is available at the Chester East car park in the meantime. Apologies for the inconvenience.

General information

Station Operator:
AW
Station Code:
CTR
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:
Yes
Phone number:
03333 211 202
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Contact our Customer Relations team directly via the Transport for Wales Website.

Customer Help Points:
No

Station facilities

ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
Yes
Shops Note:

There is a WHSmith located on the main concourse.

Station Buffet:
Yes
Station Buffet Note:

Coffee shop - Costa Coffee.

Buffet.

Public House/Bar.

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.

Waiting Room:
No

Car parking

Car parking:
Yes

Chester East

Operator:
APCOA
Spaces:
113
Accessible Spaces:
6
Accessible Car Park Equipment:
Yes
Car Parking Contact Available:
No
Website:
Go to website

Chester West

Operator:
APCOA
Spaces:
123
Accessible Spaces:
6
Accessible Car Park Equipment:
Yes
Car Parking Contact Available:
No
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
76
Type:
Stands
Location:

Two tier rack cycle parking spaces provide for up to 76 bicycles to be parked.

To access them if you enter from City Road onto the station concourse, you need to turn right and continue along the side of the main station building, pass the current ticket office. and you will see the cycle parking in front of you, adjacent to the British Transport Police offices If entering the station from the direction of the Carriage Shed direction, will pass the cycle parking on route.

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

The rail replacement bus stop is the local bus stop at the front of the station.

From 22 March 2025 the rail replacement bus stop will move to local bus stop (S2) on City Rd, next to The Queen at Chester Hotel.

Taxi Rank:
Yes
Taxi Rank Note:

At the front of the station

Bus Service:
Yes
Bus Service Note:

Bus stop is located outside the station.

First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk

Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

Platforms 4-7.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

Category A.

Step free access is available to all platforms via lifts.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

03333 211202

Helpline Opening Hours:
Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Sunday 3:00 AM to 1:00 AM
Staff Help Available Note:

The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 7/2/2025 1:38:47 AM