Chatham Details

Address

Chatham station
Railway Street
Chatham
ME4 6PN

Ticket office

Monday to Friday: 5:50 AM to 8:00 PM

Saturday: 6:20 AM to 8:00 PM

Sunday: 7:10 AM to 7:00 PM

General information

Station Operator:

Station Code:

CTM

Staffing Level:

fullTime

CCTV:

Yes

Ticket buying & collection

Oyster Pre Pay:

Oyster Validator:

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Oyster Topup:

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

Station front main entrance

Passenger services

Lost Property Contact Available:

Yes

Phone number:

0345 322 7021

Website:

Go to website

Ticket Gate:

Yes

Customer Services:

This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points:

Yes

Customer Help Points Note:

On platform

Station facilities

ATM Machine:

Yes

ATM Machine Note:

Located on concourse

Baby Change:

Yes

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, Announcements

Shops:

Yes

Station Buffet:

Yes

Station Buffet Note:

Buffet platform 1, Starbucks in booking hall and Selecta vending machines on platforms 1&2

Telephones (Cards & Coins):

Toilets:

Yes

Toilets Note:

Platform 1 & 2 - Available during staffing hours

Waiting Room:

Yes

Waiting Room Note:

There are heated waiting rooms on platform 1 and 2 - Only available up to 20:00 (8pm).

Car parking

Car parking:

Yes

Station Car Park

Operator:

APCOA Parking

Spaces:

276

Accessible Spaces:

Accessible Spaces Note:

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Accessible Car Park Equipment:

Annual Charge:

£1,261.00

Daily Charge:

£7.70

Monthly Charge:

£117.70

Off Peak Charge:

£7.00

Six Monthly Charge:

£703.00

Three Monthly Charge:

£352.00

Weekly Charge:

£33.50

Car Parking Contact Available:

Phone number:

0330 333 9232

Website:

Go to website

Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Cycling

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

Type:

Stands

Location:

downside car park

Cycle Storage CCTV:

Yes

Other transport

Location for rail replacement services:

Bus stop B in the bus interchange, to the right of the station entrance

Taxi Rank:

Yes

Taxi Rank Note:

station forecourt

Bus Service:

Yes

Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:

Yes

Accessible Booking Office Counter Note:

There are standing height and wheelchair height ticket counters available.

Accessible Public Telephones:

Yes

Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets:

Yes

Accessible Toilets Note:

Platform 1&2 - Available during staffing hours

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

Yes

Step Free Access Note:

Category A. This station has step free access to all platforms. There is step free access to the booking hall from Railway Street. There is step free access via lifts down to all platforms from the booking hall. If you are in need of assistance, you may request step free access towards London (Platform 1) from the car park and away from London (Platform 2) from the car park.

Accessible Taxis:

Yes

Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines:

Yes

Accessible Ticket Machines Note:

In the booking hall

Impaired Mobility Set Down:

Yes

Helpline Contact:

Yes

Helpline Contact (Phone number):

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Helpline Contact Note:

*Helpline closed on Christmas Day

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Sunday 24 hours

Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.

The information in this document was generated 4/26/2024 12:21:18 PM