Cheltenham Spa

Address

Cheltenham Spa station
Queens Road
Cheltenham
GL51 8NP

Ticket office

Monday to Friday: 6:15 AM to 8:15 PM
Saturday: 6:15 AM to 7:15 PM
Sunday: 9:00 AM to 4:30 PM

General information

Station Operator:
GW
Station Code:
CNM
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

In ticket hall and on Bristol bound platform

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Customer Help Points:
Yes

Station facilities

ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
Yes
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.

Waiting Room:
No

Car parking

Car parking:
Yes

Station Car Park

Spaces:
286
Accessible Spaces:
17
Accessible Spaces Note:

Parking is free for valid blue badge holders.

Accessible Car Park Equipment:
Yes
Car Parking Contact Available:
No
Note:

Find out more about car parking at this station.

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
134
Type:
Stands
Location:

Platform 1 and car park

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Front of the station, or as directed by signs.

Taxi Rank:
Yes
Taxi Rank Note:

Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Public Telephones:
Yes
Accessible Public Telephones Note:

Public telephones are not accessible

Accessible Toilets:
No
Accessible Toilets Note:

The radar key is available from station staff.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Step free Category B2 station - step free access available to both platforms via steep ramps to each platform.

Accessible Taxis:
Yes
Accessible Taxis Note:

Accessible taxis are available

Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:

Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.

Helpline Contact:
Yes
Helpline Contact (Phone number):

08001 971 329 or 18001 0800 197 1329 (Textphone)

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Sunday 5:00 AM to 1:00 AM
Staff Help Available Note:

Meeting point: Customer assist office.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 7/11/2025 8:50:05 AM