Address
Queens Road
Cheltenham
GL51 8NP
Ticket office
General information
Ticket buying & collection
In ticket hall and on Bristol bound platform
Passenger services
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Station facilities
The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
Car parking
Station Car Park
Parking is free for valid blue badge holders.
Find out more about car parking at this station.
Cycling
Platform 1 and car park
Other transport
Front of the station, or as directed by signs.
Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.
Information to plan your onward journey is available in a printable formatĀ here
Accessibility
Public telephones are not accessible
The radar key is available from station staff.
Step free Category B2 station - step free access available to both platforms via steep ramps to each platform.
Accessible taxis are available
Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.
08001 971 329 or 18001 0800 197 1329 (Textphone)
Meeting point: Customer assist office.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 7/11/2025 7:23:00 AM