Address
Cheltenham Spa station
Queens Road
Cheltenham
GL51 8NP
Queens Road
Cheltenham
GL51 8NP
Ticket office
Monday to Friday:
5:45 AM to 8:15 PM
Saturday:
5:45 AM to 7:15 PM
Sunday:
9:00 AM to 8:15 PM
General information
Station Operator:
GW
Station Code:
CNM
Staffing Level:
fullTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Great Western Railway
Ticket Office Note:
In ticket hall and on Bristol bound platform
Passenger services
Lost Property Contact Available:
Yes
Website:
Go to website
Ticket Gate:
Yes
Customer Services:
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Customer Help Points:
Yes
Station facilities
ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
Yes
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:
The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
Waiting Room:
No
Car parking
Car parking:
Yes
Name:
Station Car Park
Operator:
APCOA Parking (UK) Limited
Spaces:
178
Annual Charge:
£670.00
Daily Charge:
£4.80
Monthly Charge:
£85.00
Three Monthly Charge:
£230.00
Weekly Charge:
£24.00
Car Parking Contact Available:
No
Phone number:
0345 165 2030
Website:
Go to website
Cycling
Cycle Storage Availability:
Yes
Sheltered:
yes
Spaces:
134
Type:
Stands
Location:
Platform 1 and car park
Cycle Storage CCTV:
Yes
Other transport
Location for rail replacement services:
Front of the station
Taxi Rank:
Yes
Taxi Rank Note:
Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.
Bus Service:
Yes
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessibility
Accessible Booking Office Counter:
No
Accessible Public Telephones:
No
Accessible Public Telephones Note:
Public telephones are not accessible
Accessible Toilets:
Yes
Accessible Toilets Note:
The National key toilets are operated by a radar key. The radar key is available from station staff. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: RADAR Key Company, 11 Church Street Exmouth EX8 1PE. Tel: 01395 265543. Fax: 01395 222088. Email: sales@radarkey.org.
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:
Step free Category B2 station - step free access available to both platforms via steep ramps to each platform.
Accessible Taxis:
No
Accessible Taxis Note:
Accessible taxis are available
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:
Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Sunday 5:00 AM to 1:00 AM
Staff Help Available Note:
Meeting point: Customer assist office.
The information in this document was generated 07/05/2021 06:12:44