Clapham Junction

Please contact our Customer Service Centre on 0345 6000 650

Customer Help points are located on every platform

The toilets are located next to the Brighton Yard entrance gateline. The National key toilets are located next to the Brighton Yard entrance gateline; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.

Waiting rooms are on platforms 1, 9/10 and 13/14

All platforms are partially or fully covered with a canopy.

Brighton Yard side of the station.

Through services: Grant Road Bus Stop A

All arrivals (except via Wandsworth Town): St Johns Hill Bus Stop C

Arrivals via Wandsworth Town: Grant Road Bus Stop R

Information to plan your onward journey is available in a printable format here

In addition new accessible ticket office windows and facilities are available in new Brighton Yard entrance.

This is a Category B1 station.

Step free access available through Brighton Yard entrance to all platforms via lifts.

Step free access available through Grant Road entrance to platform 1 and 2 via lifts

The Assistance Meeting Point varies - please check with your operator.

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

New Brighton Yard entrance allows for set down/drop off directly from St John's Road. This new entrance gives step free access to the footbridge which has lifts to all platforms.

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

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Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.