Claygate

Address

Claygate station
The Parade
Claygate
KT10 0PB

Ticket office

Monday to Friday: 6:20 AM to 1:00 PM
Saturday: 8:00 AM to 1:00 PM
Sunday: Unavailable

Station details

Alerts

The footbridge at Claygate will be out of use until further notice. Access between platforms is via The Parade, Hare Lane and Station Road.

General information

Station Operator:
SW
Station Code:
CLG
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

On Platform 2, near to the ticket office

The ticket office is located on Platform 2.

A Ticket Vending Machine is located on platform 2.

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points:
Yes
Customer Help Points Note:

Customer Help points are located on every platform

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
Yes
Station Buffet Note:

A cafe outside the station.

Telephones (Cards & Coins):
Yes
Toilets:
No
Toilets Note:

The toilets are located on Platform 2. The National key toilets are located just off Platform 2; these toilets are operated by a radar key.

Waiting Room:
No
Waiting Room Note:

Heated waiting room on Platform 1. Seating is compliant with code of practice.

Car parking

Car parking:
Yes

Claygate Car Park

Spaces:
144
Accessible Spaces:
2
Accessible Car Park Equipment:
No
Annual Charge:
£553.00
Daily Charge:
£3.90
Monthly Charge:
£55.30
Off Peak Charge:
£1.90
Per Hour Charge:
£1.00
Three Monthly Charge:
£165.90
Weekly Charge:
£15.50

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
24
Type:
Racks
Location:

Platform 2

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

To Surbiton: Hare Lane Bus Stop outside Boots

To Guildford: Hare Lane Bus Stop opposite Somerfield

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

The National key toilets are located just off Platform 2; these toilets are operated by a radar key.

Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Step-free category B2 Station - Level access to both platforms via separate entrances. Step-free access between platforms is possible via the street using Hare Lane (645m min).

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 5282100

Helpline Contact Note:

24 hours a day, except Christmas Day and Boxing Day

Helpline Opening Hours:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available:
No
Assisted Travel:

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

The information in this document was generated 4/19/2024 6:45:40 AM