Address
Guildford Street
Chertsey
KT16 9BG
Ticket office
Station details
Alerts
The ticket office at Chertsey will be closed on Saturday 27 April 2024.
General information
Ticket buying & collection
The ticket office is located on Platform 1.
A Ticket Vending Machine is located outside the main entrance.
Passenger services
Please contact our Customer Service Centre on 0345 6000 650
Customer Help points are located on every platform
Station facilities
Heated area within the booking hall. Seating is compliant with code of practice.
Car parking
Chertsey Car Park
Cycling
Other transport
Eastworth Road
Bus Stop B: buses towards Virginia Water.
Bus Stop C: Buses towards Weybridge and Woking.
Yes
Information to plan your onward journey is available in a printable format here
Accessibility
N/A
Step-free category B1 Station. Level access to Platform 1 (for trains towards Weybridge). Step-free access to Platform 2 (for trains towards Virginia Water) via separate entrance and short ramp at approx 1:9 gradient. Step-free access between platforms via level crossing (full barrier).
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
0800 5282100
24 hours a day, except Christmas Day and Boxing Day
Saturday 24 hours
Sunday 24 hours
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning peak, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
The information in this document was generated 4/26/2024 12:34:56 AM