London Charing Cross Details

Address

London Charing Cross station
The Strand
London
WC2N 5HF

Ticket office

Monday to Sunday: 24 hours

Station details

Alerts

On weekdays, the busiest times at this station are generally between 06:30 and 09:30 and between 16:30 and 19:30.

General information

Station Operator:

Station Code:

CHX

Staffing Level:

fullTime

CCTV:

Yes

Ticket buying & collection

Oyster Pre Pay:

Yes

Oyster Validator:

Yes

Smartcard Issued:

Smartcard Validaton:

Yes

Travelcard:

Zone 1

Oyster Comments:

<p>Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)</p>

Oyster Topup:

Yes

Prepurchase Collection:

Yes

Smartcard Topup:

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

The ticket office is situated on the concourse

Passenger services

Lost Property Contact Available:

Phone number:

0330 024 0215

Website:

Go to website

Ticket Gate:

Yes

Customer Help Points:

Yes

Customer Help Points Note:

Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.

Station facilities

ATM Machine:

Yes

Baby Change:

Yes

Seated Area:

Passenger Information Systems:

DepartureScreens, ArrivalScreens, Announcements

Shops:

Yes

Station Buffet:

Yes

Telephones (Cards & Coins):

Yes

Toilets:

Yes

Toilets Note:

Located on the central passage in the main concourse.

Waiting Room:

Yes

Waiting Room Note:

All platforms are partially or fully covered with a canopy.

Car parking

Car parking:

Yes

Spaces:

Accessible Spaces:

Accessible Spaces Note:

To be confirmed by station operator.

Accessible Car Park Equipment:

Car Parking Contact Available:

Website:

Go to website

Cycling

Cycle Storage Availability:

Yes

Sheltered:

Spaces:

Type:

Stands

Location:

Within car park and station forecourt

Cycle Storage CCTV:

Yes

Other transport

Taxi Rank:

Yes

Taxi Rank Note:

There is a taxi rank outside the front of the station that is open Monday-Sunday 24 hours.

Bus Service:

Yes

Bus Service Note:

Buses are available on the strand outside the station. All Transport for London buses are accessible by step free access.

More information about Transport for London buses can be found here

Accessibility

Accessible Booking Office Counter:

Yes

Accessible Booking Office Counter Note:

All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.

Accessible Public Telephones:

Yes

Accessible Public Telephones Note:

On the central passage in the main concourse

Accessible Toilets:

Yes

Accessible Toilets Note:

Located on the central passage in the main concourse. Radar key for accessible toilets

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

Yes

Step Free Access Note:

Yes, the station is all on one level and all platforms are reachable by disabled passengers.

Accessible Taxis:

Yes

Accessible Taxis Note:

Accessible taxis are located outside the front of the station

Accessible Ticket Machines:

Yes

Accessible Ticket Machines Note:

On the concourse in front of the ticket office.

Impaired Mobility Set Down:

Yes

Impaired Mobility Set Down Note:

Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.

Helpline Contact:

Yes

Helpline Contact (Phone number):

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Staff Help Available:

Yes

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 4/25/2024 1:51:26 AM