Cheshunt Details

Address

Cheshunt station
Windmill Lane
Cheshunt
EN8 9AQ

Ticket office

Monday to Friday: 6:15 AM to 7:45 PM

Saturday: 6:15 AM to 7:45 PM

Sunday: 8:15 AM to 3:40 PM

General information

Station Operator:

Station Code:

CHN

Staffing Level:

partTime

CCTV:

Yes

Ticket buying & collection

Oyster Pre Pay:

Oyster Validator:

Yes

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Travelcard:

Zone 8

Oyster Topup:

Yes

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:

Website:

Go to website

Ticket Gate:

Yes

Customer Services:

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points:

Yes

Customer Help Points Note:

Help points available on each platform.

Station facilities

ATM Machine:

Yes

ATM Machine Note:

Located on concourse

Baby Change:

Seated Area:

Yes

Shops:

Yes

Shops Note:

Passport Photo Booth

Station Buffet:

Yes

Station Buffet Note:

Coffee kiosk

Telephones (Cards & Coins):

Toilets:

Yes

Toilets Note:

The accessible toilets are located on the concourse and available during staffing hours, key available from ticket office

Waiting Room:

Waiting Room Note:

Platform 1

Car parking

Car parking:

Yes

Station Car Park

Operator:

National Car Parks Ltd

Spaces:

171

Accessible Spaces:

Accessible Car Park Equipment:

Yes

Annual Charge:

£1,875.00

Daily Charge:

£12.00

Monthly Charge:

£190.00

Off Peak Charge:

£12.00

Three Monthly Charge:

£535.00

Weekly Charge:

£46.00

Car Parking Contact Available:

Website:

Go to website

Operator:

National Car Parks Ltd

Spaces:

Accessible Spaces:

Accessible Car Park Equipment:

Yes

Annual Charge:

£2,153.00

Car Parking Contact Available:

Phone number:

0845 050 7080

Website:

Go to website

Cycling

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

Type:

Stands,Racks

Location:

Platform

Cycle Storage CCTV:

Yes

Other transport

Location for rail replacement services:

London Overground substitute buses only, bus stop outside station entrance.

Taxi Rank:

Yes

Taxi Rank Note:

out of station turn left

Bus Service:

Yes

Bus Service Note:

Buses operate from outside the station. Cheshunt is a PlusBus location click here to see the PlusBus map

Accessibility

Accessible Booking Office Counter:

Yes

Accessible Public Telephones:

Accessible Toilets:

Yes

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

Step Free Access Note:

This station has step free access to both platforms from either side of Windmill Lane Level Crossing, approximately 75 metres walking route from one to the other. A stepped footbridge exists between platforms.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the Ticket Office.

Accessible Taxis:

Yes

Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines:

Yes

Impaired Mobility Set Down:

Helpline Contact:

Yes

Helpline Contact (Phone number):

0800 028 28 78

Helpline Contact Note:

08:00 - 20:00

Helpline Opening Hours:

Monday to Sunday 8:00 AM to 8:00 PM

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Friday 6:15 AM to 7:45 PM
Saturday 6:15 AM to 7:45 PM
Sunday 8:15 AM to 3:40 PM

Staff Help Available Note:

Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (4 miles north) for trains to London or Cambridge. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 6/30/2025 9:50:10 PM