Chelmsford

Address

Chelmsford station
Duke Street
Chelmsford
CM1 1HT

Ticket office

Monday to Friday: 5:50 AM to 10:00 PM
Saturday: 5:50 AM to 10:00 PM
Sunday: 7:00 AM to 11:00 PM

General information

Station Operator: LE
Station Code: CHM
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Ticket Office Note: As part of the station improvement works there is a temporary ticket office open at the West entrance. Please note that this temporary ticket office will close at 2100 hrs each evening.

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: Yes
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes
Customer Help Points Note:

Help point located on ticket hall concourse.

Station facilities

ATM Machine: Yes
ATM Machine Note: Located on concourse
Baby Change: Yes
Seated Area: Yes
Shops: Yes
Shops Note: Newsagent Flower stall Hairdresser Dry cleaner
Station Buffet: Yes
Station Buffet Note: Coffee shop Café Vending machines
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on each platform. The accessible (radar key) toilets are located on the Ground Floor, near the lifts.
Waiting Room: No

Car parking

Car parking: Yes
Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 122
Annual Charge: £1638.00
Daily Charge: £0.00
Monthly Charge: £164.00
Off Peak Charge: £7.00
Three Monthly Charge: £468.00
Weekly Charge: £37.00
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 960
Type: Compound
Location:

There is a dedicated Cycle Point, with free cycle parking, plus secure cycle parking and premium cycle parking. This is in Park Road, opposite the station.

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Replacement transport stop at the bus stop on Victoria Road by station entrance

Taxi Rank: Yes
Taxi Rank Note:

There is a taxi rank outside the station.

Bus Service: Yes
Bus Service Note:

'First' operates a network of frequent local bus routes around Chelmsford and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus

Buy a Chelmsford PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info

Bus stops are located outside the station on Duke Street.

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to both platforms via lifts.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the customer information office on relevant platform.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Helpline Contact: Yes
Helpline Contact (Phone number): 0800 028 28 78
Helpline Contact Note: 08:00 - 20:00
Helpline Opening Hours: Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:50 AM to 10:00 PM
Saturday 5:50 AM to 10:00 PM
Sunday 7:00 AM to 11:00 PM
Staff Help Available Note: Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
Assisted Travel:

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

The information in this document was generated 08/05/2021 07:12:18