Cardiff Queen Street

Address

Cardiff Queen Street station
Station Terrace
Cardiff
CF10 4EY

Ticket office

Monday: 7:40 AM to 6:00 PM
Tuesday: 7:40 AM to 6:00 PM
Wednesday: 7:40 AM to 6:00 PM
Thursday: 7:40 AM to 6:00 PM
Friday: 7:40 AM to 6:00 PM
Saturday: 7:40 AM to 6:00 PM
Sunday: 10:00 AM to 3:30 PM

General information

Station Operator:
AW
Station Code:
CDQ
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Near the main entrance

Passenger services

Lost Property Contact Available:
Yes
Phone number:
03333 211 202
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Contact our Customer Relations team directly via the Transport for Wales Website.

In the event of rail service disruption or Metro transformation work, buses will not stop at the station.

From Friday 09 February, the rail replacement bus stop is located: Local bus stop on Dumfries place.

To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park: Google Maps ID: FRMH+H8 Cardiff.

To Cathays / Heath, bus stop HU, same side as Sainsburys: Google Maps ID: FRMH+C6 Cardiff.

Customer Help Points:
No

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
No
Station Buffet:
No
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADAR key and are only available during staffing hours.

Waiting Room:
No
Waiting Room Note:

Seating area in the café on platform 3/4.

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
Yes
Sheltered:
No
Spaces:
36
Type:
Stands
Location:

Cycle parking is located at three locations. 8 Sheffield stands providing for 16 bicycles are located on Station Terrace, outside the station to the right of the station entrance. 6 Sheffield stands providing for 12 bicycles are located on Platform 5. 4 Sheffield stands providing for 8 bicycles are located on Platform 2

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

the rail replacement bus stop is located at the local bus stop on Dumfries place.

To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park

To Cathays / Heath/ Pontypridd /Treherbert/ Aberdare/ Merthyr/Rhymney, bus stop HU, same side as Sainsburys

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Limited service from stop outside station Mondays to Fridays

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Usually, Category B.

Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.”

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

The ticket machines are near the main entrance and take cash and major debit and credit cards.

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

03333 211202

Helpline Opening Hours:
Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday 6:30 AM to 11:00 PM
Tuesday 6:30 AM to 11:00 PM
Wednesday 6:30 AM to 11:00 PM
Thursday 6:30 AM to 11:00 PM
Friday 6:30 AM to 11:00 PM
Saturday 6:30 AM to 11:00 PM
Sunday 8:00 AM to 11:00 PM
Staff Help Available Note:

Help provided by on train staff outside staffing hours.

The information in this document was generated 4/18/2024 11:29:02 PM