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customer.relations@scotrail.co.uk

Passenger Assistance Meeting Points 

• Ticket Office main station building above platform level. 

For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.  

Please make yourself known to the station staff and on train staff. If the ticket office is closed, go directly to the platform your train leaves from.  

*This station does not have step-free access between platforms. If you need step-free access to platform 2, go directly to that platform and use the help point for assistance.  

• Platform 1By the lamppost, past the help point and shelter.
• Platform 2By the lamppost next to the help point and shelter.

Part of ticket office building

Buses pick up/drop off at station entrance on Berryknowes Road.

Please click on the link below for the exact bus pick up location:-

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visit www.traintaxi.co.uk for details of taxis available for hire

for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)

This is a Category B3 station. Small ramp to platform 2 and connecting footbridge with stairs to platform 1

Please take care when boarding/alighting the train towards the top of platform 2 and the middle of platform 1, as the stepping distance between the platform and the train may be more prominent than at other areas of the platform.

Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.