Canterbury West

Address

Canterbury West station
Station Road West
Canterbury
CT2 8AN

Ticket office

Monday to Friday: 6:15 AM to 7:30 PM
Saturday: 6:15 AM to 7:30 PM
Sunday: 8:30 AM to 5:00 PM

General information

Station Operator:
SE
Station Code:
CBW
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

On way in to access trains

Passenger services

Lost Property Contact Available:
Yes
Phone number:
03453227021
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points:
Yes
Customer Help Points Note:

On platform

Station facilities

ATM Machine:
No
ATM Machine Note:

Located on concourse

Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
Yes
Station Buffet Note:

Coffee shop and Selecta vending machine

Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

Platform 1 - Available during staffing hours

Waiting Room:
No
Waiting Room Note:

Heated waiting room on platforms 1 and 2 Only available when staff present

Car parking

Car parking:
Yes

Station Car Park

Operator:
APCOA Parking
Spaces:
112
Accessible Spaces:
4
Accessible Spaces Note:

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Accessible Car Park Equipment:
No
Annual Charge:
£1,421.00
Daily Charge:
£10.00
Monthly Charge:
£132.90
Off Peak Charge:
£9.00
Six Monthly Charge:
£793.00
Three Monthly Charge:
£396.40
Weekly Charge:
£37.70
Car Parking Contact Available:
No
Phone number:
0330 333 9232
Website:
Go to website
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
134
Type:
Stands
Location:

downside platform - London end

Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Station forecourt

Taxi Rank:
Yes
Taxi Rank Note:

There is a taxi rank at the front of the station.

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Booking Office Counter Note:

Counters can be raised or lowered to suit all customers

Accessible Public Telephones:
Yes
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible

Accessible Toilets:
Yes
Accessible Toilets Note:

Platform 1 - Available during staffing hours. This toilet is stoma friendly

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.

Accessible Taxis:
Yes
Accessible Taxis Note:

Accessible taxis are available to book

Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

two within concourse.

Impaired Mobility Set Down:
Yes
Helpline Contact:
Yes
Helpline Contact (Phone number):

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Helpline Contact Note:

*Helpline closed on Christmas Day

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:00 AM to 1:30 AM
Saturday 5:00 AM to 1:30 AM
Sunday 7:00 AM to 12:30 AM
Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. 

The information in this document was generated 7/4/2025 12:12:19 AM