Address
Canterbury West station
Station Road West
Canterbury
CT2 8AN
Station Road West
Canterbury
CT2 8AN
Ticket office
Monday to Friday:
6:15 AM to 7:30 PM
Saturday:
6:15 AM to 7:30 PM
Sunday:
8:30 AM to 5:00 PM
Station details
Alerts
The accessible toilets at Canterbury West are closed for refurbishment until further notice.
General information
Station Operator:
SE
Station Code:
CBW
Staffing Level:
partTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:
On way in to access trains
Passenger services
Lost Property Contact Available:
Yes
Phone number:
0345 322 7021
Website:
Go to website
Ticket Gate:
Yes
Customer Services:
This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points:
Yes
Customer Help Points Note:
On platform
Station facilities
ATM Machine:
No
ATM Machine Note:
Located on concourse
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Shops:
No
Station Buffet:
Yes
Station Buffet Note:
Coffee shop
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:
Platform 1 - Available during staffing hours
Waiting Room:
No
Waiting Room Note:
platforms 1 and 2 Only available when staff present
Car parking
Car parking:
Yes
Name:
Station Car Park
Operator:
APCOA Parking
Spaces:
112
Annual Charge:
£1282.10
Daily Charge:
£7.70
Monthly Charge:
£118.70
Off Peak Charge:
£6.90
Six Monthly Charge:
£708.70
Three Monthly Charge:
£354.30
Weekly Charge:
£33.60
Car Parking Contact Available:
No
Phone number:
0330 333 9232
Website:
Go to website
Cycling
Cycle Storage Availability:
Yes
Sheltered:
yes
Spaces:
134
Type:
Stands
Location:
downside platform - London end
Cycle Storage CCTV:
No
Other transport
Location for rail replacement services:
Station forecourt
Taxi Rank:
Yes
Taxi Rank Note:
There is a taxi rank at the front of the station.
Bus Service:
Yes
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessibility
Accessible Booking Office Counter:
Yes
Accessible Booking Office Counter Note:
Counters can be raised or lowered to suit all customers
Accessible Public Telephones:
No
Accessible Public Telephones Note:
Public telephones are not wheelchair accessible
Accessible Toilets:
Yes
Accessible Toilets Note:
Platform 1 - Available during staffing hours
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.
Accessible Taxis:
No
Accessible Taxis Note:
Accessible taxis are available to book
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:
two within concourse.
Impaired Mobility Set Down:
Yes
Helpline Contact:
Yes
Helpline Contact (Phone number):
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note:
*Helpline closed on Christmas Day
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:00 AM to 1:30 AM
Saturday 5:00 AM to 1:30 AM
Sunday 7:00 AM to 12:30 AM
Saturday 5:00 AM to 1:30 AM
Sunday 7:00 AM to 12:30 AM
Staff Help Available Note:
Assistance/Help available from station staff from First to Last trains.
Assisted Travel:
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 6 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
The information in this document was generated 21/09/2021 01:36:12