Caterham Details

Address

Caterham station
Station Avenue
Caterham
CR3 6LB

Ticket office

Monday to Friday: 5:40 AM to 7:05 PM

Saturday: 6:10 AM to 7:30 PM

Sunday: 8:20 AM to 4:15 PM

General information

Station Operator:

Station Code:

CAT

Staffing Level:

fullTime

CCTV:

Yes

Ticket buying & collection

Oyster Pre Pay:

Yes

Oyster Validator:

Yes

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Travelcard:

Zone 6

Oyster Comments:

<p>Oyster top-up is only available from the self-service ticket machine. Pre-loaded Oyster Cards can be purchased at the ticket office.</p>

Oyster Topup:

Yes

Prepurchase Collection:

Yes

Smartcard Topup:

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:

Yes

Website:

Go to website

Ticket Gate:

Yes

Customer Services:

Assistance can be provided via the help points, located on the platforms, at all times of the day.

Customer Help Points:

Yes

Customer Help Points Note:

The Assistance Meeting Point is above the waiting room on platforms 1 and 2.

Station facilities

ATM Machine:

Baby Change:

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, Announcements

Shops:

Station Buffet:

Yes

Telephones (Cards & Coins):

Yes

Toilets:

Yes

Toilets Note:

Located on the Platforms.

Waiting Room:

Waiting Room Note:

There is heated seating in the ticket office and seating in the platform waiting shelters.

Car parking

Car parking:

Yes

Waitrose Car Park

Operator:

APCOA Parking UK

Spaces:

130

Accessible Spaces:

Accessible Spaces Note:

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

Accessible Car Park Equipment:

Car Parking Contact Available:

Phone number:

01895 262122

Website:

Go to website

Cycling

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

Type:

Stands

Location:

Located on Platform 1 and 2.

Cycles are left at owners risk. Abandoned cycles may be removed.

Cycle Storage CCTV:

Yes

Other transport

Location for rail replacement services:

Please click the link for details regarding the rail replacement bus location.

Taxi Rank:

Yes

Taxi Rank Note:

A taxi rank is available at the front of the station.

Bus Service:

Yes

Bus Service Note:

Information to plan your onward journey is available in the “Onward Travel Information Map” below.

Accessibility

Accessible Public Telephones:

Accessible Toilets:

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

Step Free Access Note:

This is a Category B2 station: Step-free access to both platforms via long ramp (greater than 400m, above 1:10 gradient).

The Assistance Meeting Point is above the waiting room on platforms 1 and 2.

Accessible Taxis:

Accessible Ticket Machines:

Yes

Accessible Ticket Machines Note:

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Impaired Mobility Set Down:

Impaired Mobility Set Down Note:

No dedicated area

Helpline Contact:

Yes

Helpline Contact (Phone number):

For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:

Phone - 0800 138 1016
Textphone - 0800 138 1018

Helpline Contact Note:

The assisted helpline is not available on Christmas Day.

Helpline Opening Hours:

Monday to Sunday 24 hours

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday 5:40 AM to 1:10 AM
Tuesday 5:40 AM to 1:10 AM
Wednesday 5:40 AM to 1:10 AM
Thursday 5:40 AM to 1:10 AM
Friday 5:30 AM to 1:15 AM
Saturday 5:30 AM to 1:15 AM
Sunday 6:30 AM to 1:10 AM

Assisted Travel:

Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

The information in this document was generated 4/25/2024 9:40:54 AM