Carlisle Details

Address

Carlisle station
Court Square
Carlisle
CA1 1QZ

Ticket office

Monday to Friday: 5:00 AM to 8:00 PM

Saturday: 5:00 AM to 8:00 PM

Sunday: 9:00 AM to 8:00 PM

General information

Station Operator:

Station Code:

CAR

Staffing Level:

fullTime

CCTV:

Yes

Ticket buying & collection

Oyster Pre Pay:

Oyster Validator:

Smartcard Issued:

Smartcard Validaton:

Yes

Oyster Topup:

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

Ticket machines can be found in the booking hall.

Passenger services

Lost Property Contact Available:

Yes

Website:

Go to website

Ticket Gate:

Customer Help Points:

Yes

Customer Help Points Note:

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Station facilities

ATM Machine:

Yes

Baby Change:

Yes

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, ArrivalScreens, Announcements

Shops:

Yes

Shops Note:

Newsagent

Station Buffet:

Yes

Telephones (Cards & Coins):

Yes

Toilets:

Yes

Toilets Note:

The accessible toilets are located on Platforms 4/6; these toilets are operated by a RADAR key. A Changing Places toilet is available at this station. Toilets are open 24/7

Waiting Room:

Yes

Waiting Room Note:

Seating available on all platforms with waiting rooms throughout.

Car parking

Car parking:

Yes

Station Car Park

Operator:

Avanti West Coast

Spaces:

160

Accessible Spaces:

Accessible Spaces Note:

Eco friendly car hire available from this station. Click here for more information.

Accessible Car Park Equipment:

Yes

Annual Charge:

£1,200.00

Daily Charge:

£12.50

Monthly Charge:

£166.00

Three Monthly Charge:

£374.00

Car Parking Contact Available:

Website:

Go to website

Note:

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff.

Station Car Park 2

Operator:

Avanti West Coast

Spaces:

Accessible Spaces:

Accessible Car Park Equipment:

Annual Charge:

£1,200.00

Daily Charge:

£12.50

Monthly Charge:

£166.00

Three Monthly Charge:

£374.00

Car Parking Contact Available:

Website:

Go to website

Note:

For information on how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.

Different rates apply to non rail users, please speak to a member of staff

Cycling

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

Type:

Racks

Location:

Platform 8.

Cycle Storage CCTV:

Yes

Other transport

Location for rail replacement services:

Rail replacement coach services can be found at the front of the station

Taxi Rank:

Bus Service:

Yes

Bus Service Note:

Onward travel information can be found on the National Rail website

Accessibility

Accessible Booking Office Counter:

Yes

Accessible Public Telephones:

Accessible Toilets:

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

Yes

Step Free Access Note:

Category A - This station has step-free access to all platforms / the platform

Lifts available to platforms via subway. Alternatively there is a ramped footbridge. Staff are available to assist on request.

Accessible Taxis:

Accessible Ticket Machines:

Yes

Impaired Mobility Set Down:

Yes

Helpline Contact:

Yes

Helpline Contact (Phone number):

08000 158 123 (08000 158 124 Textphone)

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Staff Help Available Note:

Passenger Assist meeting point is the information kiosk in the booking hall. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 4/18/2024 3:28:44 AM