Address
Braintree station
Station Approach
Braintree
CM7 3QL
Ticket office
Monday to Friday:
5:45 AM to 3:00 PM
Saturday:
5:45 AM to 1:05 PM
Sunday:
7:45 AM to 3:30 PM
General information
Station Operator:
LE
Station Code:
BTR
Staffing Level:
partTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Greater Anglia
Passenger services
Lost Property Contact Available:
No
Ticket Gate:
No
Customer Services:
Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Customer Help Points:
Yes
Customer Help Points Note:
Help point available on platform 1.
Station facilities
ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Shops:
No
Station Buffet:
Yes
Station Buffet Note:
Coffee shop
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:
Accessible toilet available in the waiting room and accessed with a radar key. The toilets are only open during staffing hours
Waiting Room:
No
Car parking
Car parking:
Yes
Name:
Station Car Park
Operator:
National Car Parks Ltd
Spaces:
26
Annual Charge:
£780.00
Daily Charge:
£5.00
Monthly Charge:
£78.00
Off Peak Charge:
£5.00
Three Monthly Charge:
£223.00
Weekly Charge:
£20.00
Car Parking Contact Available:
No
Cycling
Cycle Storage Availability:
Yes
Sheltered:
yes
Spaces:
52
Type:
Stands
Location:
Within station, forecourt and car park
Cycle Storage CCTV:
Yes
Other transport
Location for rail replacement services:
Substitute bus services stop at bus stop in the turning circle
Taxi Rank:
Yes
Taxi Rank Note:
Taxi rank outside station entrance
Bus Service:
Yes
Bus Service Note:
Braintree is a PlusBus location click here to see the PlusBus map.
http://www.plusbus.info/braintree
There are regular express bus services from outside the station to Stansted Airport
Accessibility
Accessible Booking Office Counter:
No
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
This station has step free access to all platforms via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Accessible Taxis:
No
Accessible Taxis Note:
Details of nearest taxis are shown on station information poster
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):
0800 028 28 78
Helpline Contact Note:
08:00 - 20:00
Helpline Opening Hours:
Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:45 AM to 7:10 PM
Saturday 5:45 AM to 1:05 PM
Sunday 7:45 AM to 3:30 PM
Staff Help Available Note:
Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. A mobile platform host is available for pre-booked assist between the hours of 12:00 and 19:00. Outside of these hours customers are advised to use Witham (8 miles). Booking is recommended
Assisted Travel:
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
The information in this document was generated 12/04/2021 04:45:43