Braintree

Address

Braintree station
Station Approach
Braintree
CM7 3QL

Ticket office

Monday to Friday: 5:45 AM to 3:00 PM
Saturday: 5:45 AM to 1:05 PM
Sunday: 7:45 AM to 3:30 PM

General information

Station Operator: LE
Station Code: BTR
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: Greater Anglia

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Customer Help Points: Yes
Customer Help Points Note:

Help point available on platform 1.

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: No
Station Buffet: Yes
Station Buffet Note: Coffee shop
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: Accessible toilet available in the waiting room and accessed with a radar key. The toilets are only open during staffing hours
Waiting Room: No

Car parking

Car parking: Yes
Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 26
Annual Charge: £780.00
Daily Charge: £5.00
Monthly Charge: £78.00
Off Peak Charge: £5.00
Three Monthly Charge: £223.00
Weekly Charge: £20.00
Car Parking Contact Available: No
Website: Go to website

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 52
Type: Stands
Location: Within station, forecourt and car park
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Substitute bus services stop at bus stop in the turning circle

Taxi Rank: Yes
Taxi Rank Note:

Taxi rank outside station entrance

Bus Service: Yes
Bus Service Note:

Braintree is a PlusBus location click here to see the PlusBus map.

http://www.plusbus.info/braintree

There are regular express bus services from outside the station to Stansted Airport

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: Yes
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to all platforms via lifts.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Accessible Taxis: No
Accessible Taxis Note:

Details of nearest taxis are shown on station information poster

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Helpline Contact: Yes
Helpline Contact (Phone number): 0800 028 28 78
Helpline Contact Note: 08:00 - 20:00
Helpline Opening Hours: Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 5:45 AM to 7:10 PM
Saturday 5:45 AM to 1:05 PM
Sunday 7:45 AM to 3:30 PM
Staff Help Available Note: Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. A mobile platform host is available for pre-booked assist between the hours of 12:00 and 19:00. Outside of these hours customers are advised to use Witham (8 miles). Booking is recommended
Assisted Travel:

As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

The information in this document was generated 12/04/2021 04:45:43