Braintree

Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Help points can be found at the following location(s):

• Platform 1 (for trains towards Witham and London) - Between the side entrance and the main entrance to the platform, fixed to the platform-facing wall of the station building

The toilets are located in the station building and are accessed via the waiting room. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:30 - 18:30Saturday 05:30 - 12:30Sunday 08:00 - 15:00

The waiting room is located in the station building opposite the ticket office, and is accessed from the booking hall.

There are two sheltered cycle parking areas providing 64 spaces located between the bus stops at the side entrance to the station and the local council car park. A further sheltered cycle parking area with 20 spaces is available in the corner of the Station Approach car park, which is operated by Braintree District Council.

Rail replacement bus services pick up and drop off at the bus stop in the turning circle, just outside the station.

Taxi rank outside station entrance

Braintree is a PlusBus location click here to see the PlusBus map.

http://www.plusbus.info/braintree

There are regular express bus services from outside the station to Stansted Airport

This station has step free access to the single platform for trains towards Witham and London.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Details of nearest taxis are shown on station information poster

0800 028 28 78

08:00 - 20:00

Driver only operated services. Assistance at this station is provided by a staff member during ticket office opening hours. On weekdays only, a mobile platform host is available for pre-booked assistance between the hours of 12:00 and 19:00. Outside of these hours customers are advised to use Witham station, which is approximately 8 miles away. Booking is recommended.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.