Birmingham Snow Hill

Address

Birmingham Snow Hill station
Colmore Row
Birmingham
B3 2BJ

Ticket office

Monday: 6:00 AM to 9:00 PM
Tuesday: 6:00 AM to 9:00 PM
Wednesday: 6:00 AM to 9:00 PM
Thursday: 6:00 AM to 9:00 PM
Friday: 6:00 AM to 11:00 PM
Saturday: 7:00 AM to 11:00 PM
Sunday: 8:00 AM to 8:00 PM

General information

Station Operator:
WM
Station Code:
BSW
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:

Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.

**Birmingham Snow Hill is accredited by the Secure Station Scheme**

Customer Help Points:
Yes

Station facilities

ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Station Buffet:
Yes
Station Buffet Note:

Coffee kiosk Food outlet (Seating unavailable)

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

The Ladies toilets are located in the Waiting Room on Platform 3 and also on Platform 2. The Gents toilets are located on Platform 2 and Platform 3. The National key toilets are located on Platform 1 and 3; these toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. The toilet facilities are only available from the first to last service.

Waiting Room:
No

Car parking

Car parking:
Yes

Multi-storey Car Park

Operator:
Local Council
Spaces:
863
Accessible Spaces:
6
Accessible Spaces Note:

Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

Accessible Car Park Equipment:
Yes
Annual Charge:
£3,500.00
Daily Charge:
£16.30
Six Monthly Charge:
£1,850.00
Three Monthly Charge:
£940.00
Car Parking Contact Available:
No
Website:
Go to website

Cycling

Cycle Storage Availability:
No
Sheltered:
No
Spaces:
0
Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

In the event of engineering the bus/coach will collect from: Bus Stop SH4, at the front of the station on Colmore Row.

Taxi Rank:
Yes
Taxi Rank Note:

BBs 0121 693 3333 TOA 0121 427 8888

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Booking Office Counter Note:

None

Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955

The assistance meeting point is at the ticket office.

Accessible Taxis:
Yes
Accessible Taxis Note:

Accessible taxis are not available

Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

A Ticket Vending Machine is available on the station concourse, by the Ticket Office.

Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:

At station front on Colmore Row.

Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 0248998

Helpline Contact Note:

24 hours, 7 days a week (except Christmas Day and Boxing Day)

Helpline Opening Hours:
Monday to Sunday 24 hours
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday 6:00 AM to 9:00 PM
Tuesday 6:00 AM to 9:00 PM
Wednesday 6:00 AM to 9:00 PM
Thursday 6:00 AM to 9:00 PM
Friday 6:00 AM to 11:00 PM
Saturday 7:00 AM to 11:00 PM
Sunday 8:00 AM to 8:00 PM
Staff Help Available Note:

This station is fully staffed. Your assistance will be provided by station staff.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 4/26/2024 4:27:39 AM