Basildon

Address

Basildon station
Station Way
Basildon
SS16 5XY

Ticket office

Monday to Friday: 5:15 AM to 9:00 PM
Saturday: 5:15 AM to 9:45 PM
Sunday: 6:45 AM to 8:45 PM

Station details

Alerts

Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.

General information

Station Operator: CC
Station Code: BSO
Staffing Level: fullTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: No
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: c2c

Passenger services

Lost Property Contact Available: No
Phone number: 03457 44 44 22
Website: Go to website
Ticket Gate: Yes
Customer Services:

Monday - Friday, 08:00 - 20:00

Saturday 09:00 - 16:00

Sunday 09:00 - 16:00

Christmas Day and Boxing Day: CLOSED

0345 744 4422 (option 3, followed by option 3)

contact@c2crail.co.uk

Customer Help Points: Yes
Customer Help Points Note: Help points are located on each platform.

Station facilities

ATM Machine: Yes
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements
Shops: Yes
Shops Note:

"Station News" in the Booking Hall

Station Buffet: Yes
Station Buffet Note:

Drinks available at Station News. 

Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located in the Booking Hall. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.
Waiting Room: No

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 36
Type: Stands
Location: Outside front of station
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Buses pick up on Station Way near the taxi ranks. Turn left out of main entrance and proceed under the railway, buses will be straight ahead. 

Taxi Rank: Yes
Taxi Rank Note:

Located on Station Way, turn left out of main entrance and proceed under the railway. Rank is located straight ahead.

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: Yes
Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note: Located in booking hall. This can be accessed using a radar key.
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

Step free access is available to both platforms via lifts

Accessible Taxis: No
Accessible Taxis Note:

Operated by local companies. Pre-booking advised.

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: No
Helpline Contact: Yes
Helpline Contact (Phone number): 03457 44 44 22
Helpline Opening Hours: Monday to Sunday 24 hours
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:00 AM to 9:00 PM

The information in this document was generated 15/06/2021 07:49:39