Monday to Friday:
5:15 AM to 9:00 PM
5:15 AM to 9:45 PM
6:45 AM to 8:45 PM
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: c2c
Lost Property Contact Available:
03457 44 44 22
Monday - Friday, 08:00 - 20:00
Saturday 09:00 - 16:00
Sunday 09:00 - 16:00
Christmas Day and Boxing Day: CLOSED
0345 744 4422 (option 3, followed by option 3)
Customer Help Points:
Customer Help Points Note:
Help points are located on each platform.
Passenger Information Systems:
"Station News" in the Booking Hall
Station Buffet Note:
Drinks available at Station News.
Telephones (Cards & Coins):
The toilets are located in the Booking Hall. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.
Cycle Storage Availability:
Outside front of station
Cycle Storage CCTV:
Location for rail replacement services:
Buses pick up on Station Way near the taxi ranks. Turn left out of main entrance and proceed under the railway, buses will be straight ahead.
Taxi Rank Note:
Located on Station Way, turn left out of main entrance and proceed under the railway. Rank is located straight ahead.
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Public Telephones:
Accessible Toilets Note:
Located in booking hall. This can be accessed using a radar key.
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Step free access is available to both platforms via lifts
Accessible Taxis Note:
Operated by local companies. Pre-booking advised.
Accessible Ticket Machines:
Impaired Mobility Set Down:
Helpline Contact (Phone number):
03457 44 44 22
Helpline Opening Hours:
Monday to Sunday 24 hours
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 6:00 AM to 9:00 PM
The information in this document was generated 15/06/2021 07:49:39