Monday to Friday:
5:15 AM to 9:00 PM
5:15 AM to 9:45 PM
6:45 AM to 8:45 PM
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: c2c
Lost Property Contact Available:
03457 44 44 22
Monday - Friday, 08:00 - 20:00
Saturday 09:00 - 16:00
Sunday 09:00 - 16:00
Christmas Day and Boxing Day: CLOSED
0345 744 4422 (option 3, followed by option 3)
Customer Help Points:
Customer Help Points Note:
Help points are located on each platform.
ATM Machine Note:
Adjacent to main entrance
Passenger Information Systems:
"Station News" in the Booking Hall
Station Buffet Note:
Drinks available at Station News.
Telephones (Cards & Coins):
The toilets are located in the Booking Hall. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.
Cycle Storage Availability:
Outside front of station towards Bus station
Cycle Storage CCTV:
Location for rail replacement services:
Buses pick up on Station Way near the taxi ranks. Turn left out of main entrance and proceed under the railway, buses will be straight ahead.
Taxi Rank Note:
Located on Station Way, turn left out of main entrance and proceed under the railway. Rank is located straight ahead.
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Public Telephones:
Accessible Toilets Note:
Located in booking hall. This can be accessed using a radar key.
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Step free access is available to both platforms via lifts
Accessible Taxis Note:
Operated by local companies. Pre-booking advised.
Accessible Ticket Machines:
Impaired Mobility Set Down:
Helpline Contact (Phone number):
03457 44 44 22
Helpline Opening Hours:
Monday to Sunday 24 hours
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 6:00 AM to 9:00 PM
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 24/05/2022 13:19:24