Basingstoke

Address

Basingstoke station
Station Hill
Basingstoke
RG21 5NB

Ticket office

Monday to Friday: 6:00 AM to 9:30 PM
Saturday: 6:00 AM to 9:30 PM
Sunday: 7:00 AM to 9:30 PM

General information

Station Operator:
SW
Station Code:
BSK
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

The ticket office is located on Platform 1.

Ticket Vending Machines are located in the main booking hall and by the entrance on platform 4/5.

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points:
Yes
Customer Help Points Note:

Customer Help points are located on every platform

Station facilities

ATM Machine:
Yes
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens
Shops:
Yes
Station Buffet:
Yes
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

The toilets are located on all the platforms. The National key toilets are located on Platform 1, Platforms 2/3 and Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.

Waiting Room:
No
Waiting Room Note:

All platforms.

Car parking

Car parking:
Yes

Basingstoke Bunion Place and North Yard Multi-Storey

Spaces:
1207
Accessible Spaces:
18
Accessible Car Park Equipment:
No
Annual Charge:
£1,407.00
Daily Charge:
£10.00
Monthly Charge:
£140.70
Off Peak Charge:
£5.00
Per Hour Charge:
£1.70
Three Monthly Charge:
£422.10
Weekly Charge:
£39.90

Basingstoke Premium Car Park

Spaces:
20
Accessible Spaces:
10
Accessible Car Park Equipment:
No
Annual Charge:
£1,799.00
Daily Charge:
£12.50
Off Peak Charge:
£6.20

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
170
Type:
Compounds,Racks
Location:

Car park and platform 4

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Station Forecourt, off Alencon Link

Taxi Rank:
Yes
Taxi Rank Note:

Private Hire / Black Cabs outside Station Entrance

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Step-free category B2 station. This station has step-free access to all platforms via lifts from the main entrance. The rear entrance has level access to Platforms 4 and 5 (and to other platforms via lifts) but is only open Monday-Friday 0600 until 1000 and from 1500 until 2345 (closed at weekends) - outside these times a stepped subway must be used. The alternative step-free route from the rear to the main entrance via the street is approximately 380m and includes missing dropped kerbs and sections of route without a pavement.

Accessible Taxis:
Yes
Accessible Taxis Note:

Provided by 3rd party companies, subject to availability.

Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 5282100

Helpline Contact Note:

24 hours a day, except Christmas Day and Boxing Day

Helpline Opening Hours:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Assisted Travel:

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

The information in this document was generated 4/24/2024 10:20:09 PM