Address
Birmingham Moor Street station
Queensway
Birmingham
B4 7UL
Ticket office
Monday to Friday:
5:40 AM to 12:10 AM
Saturday:
5:55 AM to 11:55 PM
Sunday:
8:40 AM to 12:10 AM
Station details
Alerts
Un-booked assistance? No problem.
This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station
General information
Station Operator:
CH
Station Code:
BMO
Staffing Level:
partTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Ticket Office Note:
Next to main ticket office.
Passenger services
Lost Property Contact Available:
No
Phone number:
03456 005 165
Ticket Gate:
Yes
Customer Services:
We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.
Customer Help Points:
Yes
Station facilities
ATM Machine:
Yes
ATM Machine Note:
Located within a retail outlet on the station
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Shops:
Yes
Shops Note:
Newsagent, Flower stall
Station Buffet:
Yes
Station Buffet Note:
Café, Buffet, Coffee kiosk
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Waiting Room:
No
Waiting Room Note:
Waiting rooms are located on Platform 1 and between platforms 3 & 4.
Car parking
Cycling
Cycle Storage Availability:
Yes
Sheltered:
yes
Spaces:
28
Type:
Wheel Racks
Location:
Between Platforms 2 and 3 at the south end of the station.
Cycle Storage CCTV:
Yes
Other transport
Location for rail replacement services:
This station is not usually served by rail replacement buses, due to difficult road access.
Replacement buses stop at Birmingham Snow Hill station.
Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessibility
Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
Step Free Access Category A. Step free access to all platforms.
Accessible Taxis:
No
Accessible Taxis Note:
If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:
At the main entrance.
Helpline Contact:
Yes
Helpline Contact (Phone number):
03456 005 165
Helpline Opening Hours:
Monday to Sunday 7:00 AM to 8:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:40 AM to 12:10 AM
Saturday 5:55 AM to 11:55 PM
Sunday 8:50 AM to 12:10 AM
Staff Help Available Note:
Passenger Assistance meeting points:
For platforms 2-4: in front of the booking office on the main concourse.
For Platform 1: as above or at the gateline if you are using the station side entrance from the road to the platform.
The information in this document was generated 13/06/2021 00:28:22