Brookwood

Address

Brookwood station
Connaught Road
Brookwood
GU24 0ER

Ticket office

Monday to Friday: 6:30 AM to 1:00 PM
Saturday: 8:10 AM to 3:00 PM
Sunday: Unavailable

General information

Station Operator: SW
Station Code: BKO
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: South Western Railway
Ticket Office Note:

Inside the booking hall

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: Yes
Customer Services:

Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points: Yes
Customer Help Points Note:

Customer Help points are located on every platform

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Shops: No
Station Buffet: Yes
Telephones (Cards & Coins): No
Toilets: Yes
Toilets Note: The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Waiting Room: No
Waiting Room Note:

Platform 1

Car parking

Car parking: Yes
Name: Main
Spaces: 460
Annual Charge: £1279.00
Daily Charge: £9.80
Monthly Charge: £132.90
Off Peak Charge: £3.50
Three Monthly Charge: £398.70
Weekly Charge: £47.90
Car Parking Contact Available: No
Website: Go to website
Note:

Marked Bays for Season Ticket holders only before 0900 Monday to Friday

Weekend tickets are available from 1600 Friday £7.90

Off Peak from 1600 Monday to Friday

Cycling

Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 294
Type: Compound
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Station forecourt off Connaught Road (A324)
Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note: The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only open during Ticket Office opening hours.
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: Yes
Step Free Access: No
Step Free Access Note: Step-free category B3 station. Ramp at up to 1:7 gradient to Platform 1 (for trains towards London). Steps to Platform 2 (for trains towards Basingstoke/ Alton)
Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Impaired Mobility Set Down: No
Helpline Contact: Yes
Helpline Contact (Phone number): 0800 5282100
Helpline Contact Note: 24 hours a day, except Christmas Day and Boxing Day
Helpline Opening Hours: Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available: No
Assisted Travel:

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives.

The information in this document was generated 21/05/2022 22:51:45