Birmingham New Street

On the main concourse next to WH Smiths

Luggage received from terminated trains at Birmingham New Street only

Available at Customer Reception and station floorwalkers

ATM machines are located on the paid concourse

• Boots located on the main concourse, before the ticket barrier  
• Camden Food located beyond the ticket barrier 
• Costa located beyond the ticket barrier next to Platform 5b escalator 
• Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 
• M&S Food located on the main concourse 
• Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator 
• The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator 
• W H Smith located on the main concourse, before the ticket barrier

Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.

Male, Female, Accessible and Baby Change facilities are available in all parts of the station.

These are located between:

• Platforms 2 - 3a (Blue Lounge)
• Platforms 10 - 11a (Yellow Lounge)
• Platforms 10 - 11b (Red Lounge)

There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating

There are no designated spaces in the short stay car park but there are four Blue Badge spaces by within the 'drop & go' area on the entrance off Hill Street

Taxis drop off with the 'drop & go' in the Hill Street entrance.

The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).

There are nearby bus stops on Smallbrook Queensway and Hill Street

Most buses are wheelchair accessible.

For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.

Floorwalkers are available to assist all customers

Located opposite Network Rail Reception on the main concourse

Close to Platforms 1A and 12A and Platforms 10 and 11B

The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

All platforms have lifts and escalators

Taxis drop off within the 'drop & go' off the Hill Street entrance.

The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit).

All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

For more information visit Traintaxi

Staff available to assist where required.

Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.

Alternatively, please contact Passenger Assist of the relevant train operator:

• West Midlands Railway - 0800 024 8998
• Avanti West Coast - 0800 0158 123

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Journey Care assistance is available prior to travel via the relevant Train Operator:

• Transport for Wales - 033 300 50 501, textphone 08457 585 369, Monday to Sunday 08:00 - 20:00
• CrossCountry- 0844 811 0125, textphone 0844 811 0126,Monday to Sunday 08:00 - 20:00
• London Northwestern Railway / West Midlands Railway- 0800 092 4260, textphone 0844 811 0134, Monday to Sunday 08:00 - 22:00
• Avanti West Coast - 08000 158 123, textphone 08000 158 124, Monday to Sunday 08:00 - 22:00

We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.