Address
Queen Victoria Street
London
EC4V 4DY
Ticket office
General information
Ticket buying & collection
Passenger services
The Assistance Meeting Point is by the Ticket Office.
Station facilities
ATM located in ticket hall
Newsagent
Located in the booking hall on the Northbank side.
Car parking
Cycling
Located outside the Northbank station entrance.
Cycles are left at owners risk. Abandoned cycles may be removed.
Other transport
Please click the link for details regarding the rail replacement bus location.
Located outside the main entrance.
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Accessibility
This is a Category A station: This station has step-free access to all platforms.
The Assistance Meeting Point is by the Ticket Office.
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
There is access to the station through the common entrance on Queen Victoria street. There is no dedicated parking but there is a taxi rank.
If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - customerservices@thameslinkrailway.com | Phone - 0800 058 2844 | Textphone - 0800 138 1018
The assisted helpline is not available on Christmas Day.
This station has level access between train and platform without assistance from staff.
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
The information in this document was generated 7/13/2025 7:36:26 AM