Benfleet Details

Address

Benfleet station
Ferry Road
Benfleet
SS7 1NF

Ticket office

Monday to Friday: 5:15 AM to 9:30 PM

Saturday: 5:15 AM to 9:45 PM

Sunday: 6:15 AM to 9:15 PM

Station details

Alerts

Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can still be pre-booked for travel from/to this station.

General information

Station Operator:

Station Code:

BEF

Staffing Level:

fullTime

CCTV:

Yes

Ticket buying & collection

Oyster Pre Pay:

Oyster Validator:

Smartcard Issued:

Smartcard Validaton:

Yes

Oyster Comments:

Oyster Topup:

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:

Phone number:

03457 44 44 22

Website:

Go to website

Ticket Gate:

Yes

Customer Services:

Monday - Friday, 08:00 - 20:00

Saturday, Sunday and Public Holidays: 09:00 - 16:00

Christmas Day - Boxing Day: Closed.

0345 744 4422 (option 3, followed by option 3)

contact@c2crail.co.uk

Customer Help Points:

Yes

Customer Help Points Note:

On platforms, accessible via electronic gates from street level

Station facilities

ATM Machine:

Yes

Baby Change:

Yes

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, ArrivalScreens, Announcements

Shops:

Yes

Station Buffet:

Yes

Station Buffet Note:

Platform 1

Telephones (Cards & Coins):

Yes

Toilets:

Yes

Toilets Note:

The toilets are located on Platforms 1 and 2.

The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.

Waiting Room:

Waiting Room Note:

Platforms 1 & 2

Car parking

Car parking:

Yes

Station Car Park

Operator:

National Car Parks Ltd

Spaces:

125

Accessible Spaces:

Accessible Car Park Equipment:

Annual Charge:

£1,314.00

Daily Charge:

£6.40

Monthly Charge:

£131.00

Per Hour Charge:

£1.00

Three Monthly Charge:

£379.00

Weekly Charge:

£32.00

Car Parking Contact Available:

Phone number:

0845 050 70 80

Website:

Go to website

Note:

Daily and Weekly Tickets can be purchased at the Rail Ticket Machines.

Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays

Benfleet Station Car Park (Premier Reserved Parking)

Operator:

National Car Parks Ltd

Spaces:

Accessible Spaces:

Accessible Car Park Equipment:

Annual Charge:

£1,675.00

Car Parking Contact Available:

Phone number:

0845 050 70 80

Website:

Go to website

Note:

Daily and Weekly Tickets can be purchased at the Rail Ticket Machines.

Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays

Cycling

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

Type:

Compounds,Stands

Location:

Outside station entrance

Cycle Storage CCTV:

Yes

Other transport

Location for rail replacement services:

Bus stops on Ferry Road outside front of station:

- If travelling towards London, Stop E

- If travelling towards Southend, Stop A

Taxi Rank:

Yes

Taxi Rank Note:

Outside main entrance, turn left under subway

Bus Service:

Yes

Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:

Accessible Booking Office Counter Note:

Customer Service Staff

Accessible Public Telephones:

Accessible Toilets:

Yes

Accessible Toilets Note:

Platform 1. This can be accessed using a radar key.

Induction Loop:

Yes

Wheelchairs Available:

Ramp For Train Access:

Yes

Step Free Access:

Yes

Step Free Access Note:

There are no lifts at the station, but step free access is available to both platforms from street level via electronic gates

Accessible Taxis:

Yes

Accessible Taxis Note:

Operated by local companies. Pre-booking advised

Accessible Ticket Machines:

Yes

Impaired Mobility Set Down:

Yes

Impaired Mobility Set Down Note:

Outside station entrance

Helpline Contact:

Yes

Helpline Contact (Phone number):

03457 44 44 22

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Friday 6:00 AM to 9:00 PM

Staff Help Available Note:

Please call 03457 44 44 22

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 4/26/2024 3:01:08 AM