Ash Vale

Address

Ash Vale station
Station Approach
Ash Vale
GU12 5LP

Ticket office

Monday to Friday: 6:25 AM to 12:00 PM
Saturday: 8:00 AM to 1:00 PM
Sunday: Unavailable

General information

Station Operator: SW
Station Code: AHV
Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: South Western Railway
Ticket Office Note:

By entrance to booking hall

Passenger services

Lost Property Contact Available: No
Website: Go to website
Ticket Gate: No
Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points: Yes
Customer Help Points Note:

Customer Help points are located on every platform

Station facilities

ATM Machine: No
Baby Change: No
Seated Area: Yes
Passenger Information Systems: DepartureScreens
Shops: Yes
Shops Note: Kiosk
Station Buffet: Yes
Station Buffet Note: Buffet
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The toilets are located on Platform 2.
Waiting Room: No

Car parking

Car parking: No

Cycling

Cycle Storage Availability: Yes
Sheltered: no
Spaces: 42
Type: Wheel Racks
Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

To Aldershot: Lysons Avenue (B3166) bus shelter. 

To Ascot/Woking / Farnborough: Frimley Road (B3411) bus shelter.

Taxi Rank: No
Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter: No
Accessible Public Telephones: No
Accessible Toilets: No
Induction Loop: Yes
Wheelchairs Available: No
Ramp For Train Access: No
Step Free Access: No
Step Free Access Note: Step-free category C station. Steps to both platforms
Accessible Taxis: No
Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down: No
Helpline Contact: Yes
Helpline Contact (Phone number): 0800 5282100
Helpline Contact Note: 24 hours a day, except Christmas Day and Boxing Day
Helpline Opening Hours: Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 6:25 AM to 12:00 PM
Saturday 8:00 AM to 1:00 PM
Assisted Travel: Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 4 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives.

The information in this document was generated 04/12/2021 10:26:27