Aldershot

Address

Aldershot station
Station Road
Aldershot
GU11 1HN

Ticket office

Monday to Friday: 6:20 AM to 9:18 PM
Saturday: 6:20 AM to 9:18 PM
Sunday: 7:35 AM to 6:55 PM

General information

Station Operator:
SW
Station Code:
AHT
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

The ticket office is located on Platform 1.

Ticket Vending Machines are located outside station near ticket office entrance.

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Please contact our Customer Services Department on 0345 6000 650

Customer Help Points:
Yes
Customer Help Points Note:

Customer Help points are located on every platform

Station facilities

ATM Machine:
Yes
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens
Shops:
No
Station Buffet:
Yes
Station Buffet Note:

Vending machines on platform 1 and another on platform 2/3 that offer chocolates, soft drinks and water. There is also a coffee shop (coffee bean) in front of the station that sells hot and cold drinks, pastries, snacks and hot sandwiches.

Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.

Waiting Room:
No
Waiting Room Note:

Platforms 1 & 2/3. Waiting rooms are heated and seating complies with the Joint Code of Practice. All waiting rooms have step-free access.

Car parking

Car parking:
Yes

Aldershot Car Park

Spaces:
207
Accessible Spaces:
4
Accessible Spaces Note:

Parking is chargeable for all vehicles.

Accessible Car Park Equipment:
No
Annual Charge:
£1,197.00
Daily Charge:
£8.50
Monthly Charge:
£119.70
Off Peak Charge:
£4.20
Per Hour Charge:
£1.40
Three Monthly Charge:
£359.10
Weekly Charge:
£33.90

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
39
Type:
Compounds,Lockers,Racks
Location:

Platform 1 and car park

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Station Forecourt by bus station

Taxi Rank:
Yes
Taxi Rank Note:

Taxi Rank in the station forecourt.

Bus Service:
Yes
Bus Service Note:

Local buses no longer stop at the station. The nearest stop is in the town, approximately 10 minutes walk away.

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

The National key toilets are located on Platform 1 near the subway; these toilets are operated by a radar key. A radar key is available from station staff upon request. The accessible toilet is available during station staffed hours.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

Step-free category A Station. This station has step-free access to all platforms. Level access to Platform 1. Lifts to Platforms 2/3.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 5282100

Helpline Contact Note:

24 hours a day, except Christmas Day and Boxing Day

Helpline Opening Hours:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:30 AM to 11:55 PM
Saturday 5:30 AM to 11:55 PM
Sunday 7:00 AM to 11:00 PM
Assisted Travel:

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

The information in this document was generated 4/26/2024 8:52:26 AM