Ashford (Surrey)

Address

Ashford (Surrey) station
Station Approach
Ashford
TW15 2QN

Ticket office

Monday to Friday: 6:25 AM to 1:25 PM
Saturday: 8:00 AM to 2:00 PM
Sunday: 8:55 AM to 4:25 PM

General information

Station Operator:
SW
Station Code:
AFS
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

The ticket office is located on Platform 2.

Ticket Vending Machines are located near the station entrance and on platform 1.

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points:
Yes
Customer Help Points Note:

Customer Help points are located on every platform

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens
Shops:
No
Station Buffet:
Yes
Station Buffet Note:

Coffee Shop

Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

The toilets are located in the Waiting Room. The National key toilets are located in the Waiting Room; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Waiting Room:
No
Waiting Room Note:

The waiting room is only opening during ticket office opening hours.

Car parking

Car parking:
Yes

Ashford Car Park

Spaces:
92
Accessible Spaces:
2
Accessible Car Park Equipment:
No
Annual Charge:
£847.00
Daily Charge:
£6.00
Monthly Charge:
£84.70
Off Peak Charge:
£3.00
Per Hour Charge:
£1.00
Three Monthly Charge:
£254.10
Weekly Charge:
£23.90

Cycling

Cycle Storage Availability:
Yes
Sheltered:
No
Spaces:
24
Type:
Racks
Location:

Car park

Cycle Storage CCTV:
No

Other transport

Location for rail replacement services:

Woodthorpe Road - London Transport bus stops

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Public Telephones:
No
Accessible Toilets:
Yes
Accessible Toilets Note:

The National key toilets are located in the Waiting Room; these toilets are operated by a radar key.

Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Step-free category B2 Station. Near-level access to Platform 2 (for trains towards Staines) via main entrance or side gate. Step-free access to Platform 1 (for trains towards London) via separate entrance from long footpath, and short ramp at approx 1:15 gradient. Step-free access between platforms is only via the street (approx 620m).

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

All South Western railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

0800 5282100

Helpline Contact Note:

24 hours a day, except Christmas Day and Boxing Day

Helpline Opening Hours:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 6:30 AM to 10:30 AM
Assisted Travel:

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning peak, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

The information in this document was generated 5/7/2024 12:36:31 PM