Ashford International station
Monday to Friday:
5:30 AM to 9:30 PM
5:30 AM to 9:30 PM
6:00 AM to 9:30 PM
There is a one-way system in place at Ashford International station. Please take note of the signage and obey the instructions of station staff.
On weekdays, the busiest times at this station are generally between 05:30 and 09:00 and 16:00 and 19:00.
The lift on platforms 1 & 2 is out of order.
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: Southeastern
Ticket Office Note:
On way in to access trains from Station Approach Rd side
Lost Property Contact Available:
0345 322 7021
This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points:
Customer Help Points Note:
On platforms 1/2 and 5/6. Also by gateline in the subway.
ATM Machine Note:
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Station Buffet Note:
Telephones (Cards & Coins):
Platforms - Available during staffing hours
Waiting Room Note:
on platform 1/2 there is a heated waiting room
on platform 5/6 there is a heated waiting shelter
The Station has a range of perch and standard height seating on all platforms.
Car Park B
Saba Park Solutions UK Limited
Off Peak Charge:
Six Monthly Charge:
Three Monthly Charge:
Car Parking Contact Available:
03301 235 247
Cycle Storage Availability:
behind bus stop front of station
Cycle Storage CCTV:
Location for rail replacement services:
From the station forecourt on the domestic side of the station.
Taxi Rank Note:
in front of station on Station Approach Road
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Booking Office Counter Note:
Counters can be raised or lowered to suit all customers
Accessible Public Telephones:
Accessible Public Telephones Note:
Public telephones are not wheelchair accessible
Accessible Toilets Note:
Platforms- Available during staffing hours
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.
Accessible Taxis Note:
Accessible taxis are available to book
Accessible Ticket Machines:
Accessible Ticket Machines Note:
These are located in the booking hall on the domestic side of the station. They are also located in the subway adjacent to the gateline on the international side of the station.
Impaired Mobility Set Down:
Helpline Contact (Phone number):
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note:
*Helpline closed on Christmas Day
Helpline Opening Hours:
Monday to Sunday 24 hours
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available Note:
Assistance/Help available from station staff from First to Last trains.
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point by the gateline.
The information in this document was generated 27/02/2021 18:35:47