Andover Details

Address

Andover station
Station Approach
Andover
SP10 3HW

Ticket office

Monday to Friday: 6:00 AM to 7:00 PM

Saturday: 6:50 AM to 5:40 PM

Sunday: 8:15 AM to 4:45 PM

General information

Station Operator:

Station Code:

ADV

Staffing Level:

partTime

CCTV:

Yes

Ticket buying & collection

Oyster Pre Pay:

Oyster Validator:

Smartcard Issued:

Yes

Smartcard Validaton:

Yes

Oyster Topup:

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

The ticket office is located on Platform 2.

Ticket Vending Machines are located on Platform 2, near to the ticket office.

Passenger services

Lost Property Contact Available:

Website:

Go to website

Ticket Gate:

Customer Services:

Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points:

Yes

Customer Help Points Note:

Customer Help points are located on every platform

Station facilities

ATM Machine:

Yes

Baby Change:

Yes

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens

Shops:

Shops Note:

Shops are currently unavailable.

Station Buffet:

Yes

Telephones (Cards & Coins):

Yes

Toilets:

Yes

Toilets Note:

The toilets are located on both platforms. A National key toilet is located on Platform 1; these toilets are operated by a radar key. A radar key is available from station staff upon request.

Waiting Room:

Waiting Room Note:

Both platforms

Car parking

Car parking:

Yes

Andover Car Park - from Sunday 17 September 2023

Spaces:

463

Accessible Spaces:

Accessible Car Park Equipment:

Annual Charge:

£1,281.00

Daily Charge:

£9.10

Monthly Charge:

£128.10

Off Peak Charge:

£4.50

Per Hour Charge:

£1.50

Three Monthly Charge:

£384.30

Weekly Charge:

£36.30

Cycling

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

132

Type:

Compounds,Racks

Location:

Platform 2

Cycle Storage CCTV:

Yes

Other transport

Location for rail replacement services:

Southbound and Northbound buses will stop directly outside the main station exit.

Taxi Rank:

Yes

Taxi Rank Note:

Yes

Bus Service:

Yes

Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter:

Yes

Accessible Public Telephones:

Accessible Toilets:

Yes

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

Step Free Access Note:

Step-free category B2 Station - Level access to Platform 2 (for trains towards Salisbury). Also short ramp at 1:7 gradient from lower car park level. Underpass with long and steep ramps at approx 1:8 gradient to Platform 1 (for trains towards London).

A staff operated powered wheelchair is available for use at the station to assist passengers who have difficulty using the slopes. Please speak to a member of staff or contact our Assisted Travel team.

This station does not have a Customer Information Screens. It only has a PA system to announce train services.

Accessible Taxis:

Accessible Ticket Machines:

Yes

Accessible Ticket Machines Note:

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Impaired Mobility Set Down:

Yes

Helpline Contact:

Yes

Helpline Contact (Phone number):

0800 5282100

Helpline Contact Note:

24 hours a day, except Christmas Day and Boxing Day

Helpline Opening Hours:

Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Friday 6:00 AM to 8:00 PM
Saturday 6:00 AM to 8:00 PM
Sunday 9:00 AM to 5:20 PM

Assisted Travel:

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

The information in this document was generated 4/19/2024 7:43:40 PM