Aberdeen

Address

Aberdeen station
Guild Street
Union Square
AB11 6LX

Ticket office

Monday to Friday: 6:15 AM to 9:30 PM
Saturday: 6:15 AM to 7:00 PM
Sunday: 8:45 AM to 9:30 PM

General information

Station Operator:
SR
Station Code:
ABD
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:
No
Phone number:
03301 092 833
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

customer.relations@scotrail.co.uk

Customer Help Points:
Yes
Customer Help Points Note:

Passenger Assistance Meeting Points.

For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.

Please make yourself known to the station staff when you arrive.

  • Left of the electronic ticket gates on the main concourse.

Station facilities

ATM Machine:
Yes
Baby Change:
Yes
Seated Area:
No
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
Yes
Shops Note:

WHSmith newsagent. Station has two PhotoMe photo booths.

Station Buffet:
Yes
Station Buffet Note:

WHSmith

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

The toilets are located opposite the Taxi Rank and inside the First Class Lounge, available during ticket office opening hours

Waiting Room:
No

Car parking

Car parking:
Yes

South College Street Car Park

Operator:
ScotRail
Spaces:
188
Accessible Spaces:
10
Accessible Spaces Note:

Parking is free for Blue Badge holders displaying a valid International Blue Badge

Accessible Car Park Equipment:
Yes
Daily Charge:
£6.00
Car Parking Contact Available:
No
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
80
Type:
Stands
Location:

additional cycle parking located outside Union Square Shopping Centre

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Buses pick up/drop off on College Street, next to the Car Park.

Please click on the link below for the exact bus pick up location:-

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Taxi Rank:
Yes
Taxi Rank Note:

visit www.traintaxi.co.uk for details of taxis available for hire

Bus Service:
Yes
Bus Service Note:

for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours).

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

This is a Category A station. This station has step-free access to all platforms. Tactile paving to all platforms

Please take care when boarding/alighting the train towards the rear of platforms 3, 4, 5 and 6 as the stepping distance between the platform and the train may be more prominent than at other areas of the platform.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday 5:00 AM to 12:45 AM
Tuesday 5:00 AM to 12:45 AM
Wednesday 5:00 AM to 12:45 AM
Thursday 5:00 AM to 12:45 AM
Friday 5:00 AM to 12:45 AM
Saturday 5:00 AM to 12:45 AM
Sunday 8:45 AM to 12:45 AM
Staff Help Available Note:

Meeting Point: At the Automatic Ticket Gates inside the station

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 7/5/2025 11:52:00 PM