Stonehouse

Address

Stonehouse station
Burdett Road
Stonehouse
GL10 2JW

Ticket office

Monday to Friday: 6:10 AM to 10:45 AM
Saturday: 7:10 AM to 10:40 AM
Sunday: Unavailable

Station details

Alerts

The ticket office will have the following changes to planned opening hours: There are no customer toilets available outside of these hours.

Friday 12th September 07:00 - 11:30

Saturday 13th September 08:00 - 12:30

Monday 15th September - including Friday 19th September 07:00 - 11:30

Saturday 20th September 08:00 - 12:30

Tickets can be bought from the ticket machine or digitally.

General information

Station Operator:
GW
Station Code:
SHU
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

On Gloucester bound platform

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Services:

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Customer Help Points:
Yes

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
No
Station Buffet:
No
Telephones (Cards & Coins):
No
Toilets:
No
Waiting Room:
No

Car parking

Car parking:
Yes

Station Car Park

Spaces:
25
Accessible Spaces:
0
Accessible Car Park Equipment:
Yes
Car Parking Contact Available:
No
Note:

Find out more about car parking at this station.

Cycling

Cycle Storage Availability:
Yes
Sheltered:
No
Spaces:
6
Type:
Stands
Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Towards Swindon - Lay-by outside Town Hall on B4008 High Street. Towards Gloucester - Bus stop opposite Town Hall on B4008 High Street.

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Public Telephones:
No
Accessible Toilets:
No
Induction Loop:
Yes
Wheelchairs Available:
No
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Step-free category B2 station - “Some step-free access to all platforms"

Access to both platforms are step free although inter platform step free access is via a walk of approximately 700m between platforms using public paths. There is a stepped footbridge between the two platforms.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Impaired Mobility Set Down Note:

High speed trains servicing this station are unable to set down or pick up wheelchair passengers. The units which operate every other hour can assist with wheelchairs. Please contact the helpline for further information.

Helpline Contact:
Yes
Helpline Contact (Phone number):

08001 971 329 or 18001 0800 197 1329 (Textphone)

Staff Help Available:
No
Staff Help Available Note:

Meeting Point for assistance: Please make your way onto the platform and make the onboard team member aware you require assistance.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 9/15/2025 2:49:29 AM