Newport (South Wales) Details

Address

Newport (South Wales) station
Queensway
Newport
NP20 4AX

Ticket office

Monday to Friday: 5:45 AM to 7:50 PM

Saturday: 6:30 AM to 7:50 PM

Sunday: 8:00 AM to 7:35 PM

Station details

Alerts

The lifts are out of order on platform 1 at Newport (South Wales) station.

General information

Station Operator:

Station Code:

NWP

Staffing Level:

fullTime

CCTV:

Yes

Ticket buying & collection

Oyster Pre Pay:

Oyster Validator:

Smartcard Issued:

Smartcard Validaton:

Yes

Oyster Topup:

Prepurchase Collection:

Yes

Smartcard Topup:

Yes

Ticket Machine:

Yes

Penalty Fares:

Applicable Operators: Southeastern

Ticket Office Note:

Ticket Office is located within the South Terminal.

Passenger services

Lost Property Contact Available:

Yes

Phone number:

03333 211 202

Website:

Go to website

Ticket Gate:

Yes

Customer Services:

Contact our Customer Relations team directly via the Transport for Wales Website.

Customer Help Points:

Yes

Station facilities

ATM Machine:

Baby Change:

Yes

Seated Area:

Yes

Passenger Information Systems:

DepartureScreens, ArrivalScreens, Announcements

Shops:

Yes

Shops Note:

Newsagent (available on platforms 2 and 3).

Station Buffet:

Yes

Station Buffet Note:

Food outlet (available on platforms 2 and 3).

Telephones (Cards & Coins):

Toilets:

Yes

Toilets Note:

The toilets are located on Platform 1, Platform 2 and Platform 4. The National key toilets are located on Platform 2; these toilets are operated by a radar key.

Waiting Room:

Car parking

Car parking:

Yes

Short Stay

Operator:

APCOA

Spaces:

Accessible Spaces:

Accessible Car Park Equipment:

Yes

Car Parking Contact Available:

Website:

Go to website

Godfrey Road

Operator:

APCOA

Spaces:

253

Accessible Spaces:

Accessible Car Park Equipment:

Yes

Car Parking Contact Available:

Website:

Go to website

Cycling

Cycle Storage Availability:

Yes

Sheltered:

Yes

Spaces:

Type:

Stands

Location:

Cycle parking at Newport station is in two locations.

25 Sheffield stands providing parking for up to fifty bicycles are located on Platform 1. These are under cover of the platform canopy

6 Sheffield stands providing parking for up to twelve bicycles are located outside the west, Godfrey Road, entrance to the station.

Cycle Storage CCTV:

Yes

Other transport

Location for rail replacement services:

The rail replacement bus stop is the local bus stops outside the station on Queensway, adjacent to the taxi rank - unless otherwise stated on the station poster boards.

Taxi Rank:

Yes

Taxi Rank Note:

Taxi rank outside the main entrance to the station.

Bus Service:

Yes

Bus Service Note:

Buy a Newport PlusBus (for Caerleon) ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

Accessibility

Accessible Booking Office Counter:

Yes

Accessible Public Telephones:

Yes

Accessible Public Telephones Note:

The pay phone is located on platforms 2 and 3.

Accessible Toilets:

Yes

Accessible Toilets Note:

The National key toilets are located on Platform 2; these toilets are operated by a radar key.

Induction Loop:

Yes

Wheelchairs Available:

Yes

Ramp For Train Access:

Yes

Step Free Access:

Step Free Access Note:

Category B1

Platforms 1 and 4 are level with the front and rear entrances.

Platforms 2 and 3 are accessible by lift or stairs.

Accessible Taxis:

Accessible Ticket Machines:

Yes

Impaired Mobility Set Down:

Yes

Impaired Mobility Set Down Note:

Set down and pick up in the short-stay station car park, located off Queensway.

Helpline Contact:

Yes

Helpline Contact (Phone number):

03333 211202

Helpline Opening Hours:

Monday to Sunday 8:00 AM to 8:00 PM

Staff Help Available:

Yes

Staff Help Available Opening Times:

Monday to Friday 4:30 AM to 1:00 AM
Saturday 4:30 AM to 12:01 AM
Sunday 7:30 AM to 1:00 AM

Staff Help Available Note:

Staff help is available Monday to Friday 04:30 to 01:00, Saturday 04:30 to 00:01, Sunday 07:30 to 01:00

The Lost Property Office is open Monday to Friday 10:00 to 16:00.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 9/17/2026 6:00:47 PM