Newport (South Wales)

Address

Newport (South Wales) station
Queensway
Newport
NP20 4AX

Ticket office

Monday to Friday: 5:45 AM to 7:50 PM
Saturday: 6:30 AM to 7:50 PM
Sunday: 8:00 AM to 7:35 PM

General information

Station Operator:
AW
Station Code:
NWP
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Ticket Office is located within the South Terminal.

Passenger services

Lost Property Contact Available:
Yes
Phone number:
03333 211 202
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Contact our Customer Relations team directly via the Transport for Wales Website.

Customer Help Points:
Yes

Station facilities

ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
Yes
Shops Note:

Newsagent (available on platforms 2 and 3).

Station Buffet:
Yes
Station Buffet Note:

Food outlet (available on platforms 2 and 3).

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

The toilets are located on Platform 1, Platform 2 and Platform 4. The National key toilets are located on Platform 2; these toilets are operated by a radar key.

Waiting Room:
No

Car parking

Car parking:
Yes

Short Stay

Operator:
APCOA
Spaces:
0
Accessible Spaces:
6
Accessible Car Park Equipment:
Yes
Car Parking Contact Available:
No
Website:
Go to website

Godfrey Road

Operator:
APCOA
Spaces:
253
Accessible Spaces:
6
Accessible Car Park Equipment:
Yes
Car Parking Contact Available:
No
Website:
Go to website

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
62
Type:
Stands
Location:

Cycle parking at Newport station is in two locations.

25 Sheffield stands providing parking for up to fifty bicycles are located on Platform 1. These are under cover of the platform canopy

6 Sheffield stands providing parking for up to twelve bicycles are located outside the west, Godfrey Road, entrance to the station.

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

The rail replacement bus stop is the local bus stops outside the station on Queensway, adjacent to the taxi rank - unless otherwise stated on the station poster boards.

Taxi Rank:
Yes
Taxi Rank Note:

Taxi rank outside the main entrance to the station.

Bus Service:
No

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
Yes
Accessible Public Telephones Note:

The pay phone is located on platforms 2 and 3.

Accessible Toilets:
Yes
Accessible Toilets Note:

The National key toilets are located on Platform 2; these toilets are operated by a radar key.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Category B1

Platforms 1 and 4 are level with the front and rear entrances.

Platforms 2 and 3 are accessible by lift or stairs.

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:

Set down and pick up in the short-stay station car park, located off Queensway.

Helpline Contact:
Yes
Helpline Contact (Phone number):

03333 211202

Helpline Opening Hours:
Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday 24 hours
Tuesday 24 hours
Wednesday 24 hours
Thursday 24 hours
Friday 24 hours
Saturday 24 hours
Sunday 8:00 AM to 11:59 PM
Staff Help Available Note:

Monday to Friday 04:30 to 01:00

Saturday 04:30 to 00:01

Sunday 07:30 to 01:00

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 3/21/2026 6:13:57 PM