Address
Heathrow Airport Terminal 5 station
Terminal 5
Heathrow Airport
TW6 2GA
Terminal 5
Heathrow Airport
TW6 2GA
Ticket office
Monday to Sunday:
5:00 AM to 11:59 PM
General information
Station Operator:
HX
Station Code:
HWV
Staffing Level:
fullTime
CCTV:
Yes
Ticket buying & collection
Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:
Various locations around station
Passenger services
Lost Property Contact Available:
Yes
Website:
Ticket Gate:
No
Customer Help Points:
Yes
Station facilities
ATM Machine:
No
Baby Change:
No
Seated Area:
No
Shops:
No
Station Buffet:
No
Telephones (Cards & Coins):
No
Toilets:
Yes
Waiting Room:
Yes
Car parking
Car parking:
No
Cycling
Cycle Storage Availability:
No
Sheltered:
No
Spaces:
0
Cycle Storage CCTV:
No
Other transport
Taxi Rank:
No
Bus Service:
No
Accessibility
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:
Level access to platforms, lifts to airport facilities. Ticket Office is step free.
Wheelchair users can board trains with ease as the platforms are level with the trains.
Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):
0800 197 1329
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 5:00 AM to 12:00 AM
Saturday 5:00 AM to 12:00 AM
Sunday 5:00 AM to 12:00 AM
Saturday 5:00 AM to 12:00 AM
Sunday 5:00 AM to 12:00 AM
Assisted Travel:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
The information in this document was generated 10/31/2025 1:56:10 PM