Cardiff Queen Street

Address

Cardiff Queen Street station
Station Terrace
Cardiff
CF10 4EY

Ticket office

Monday: 6:00 AM to 10:00 PM
Tuesday: 6:00 AM to 10:00 PM
Wednesday: 6:00 AM to 10:00 PM
Thursday: 6:00 AM to 10:00 PM
Friday: 6:00 AM to 10:00 PM
Saturday: 6:00 AM to 10:00 PM
Sunday: 7:00 AM to 7:00 PM

General information

Station Operator:
AW
Station Code:
CDQ
Staffing Level:
fullTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
No
Smartcard Validaton:
Yes
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
Yes
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:

Near the main entrance

Passenger services

Lost Property Contact Available:
Yes
Phone number:
03333 211 202
Website:
Go to website
Ticket Gate:
Yes
Customer Services:

Contact our Customer Relations team directly via the Transport for Wales Website.

Customer Help Points:
No

Station facilities

ATM Machine:
No
Baby Change:
Yes
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, ArrivalScreens, Announcements
Shops:
No
Station Buffet:
No
Telephones (Cards & Coins):
Yes
Toilets:
Yes
Toilets Note:

The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADAR key and are only available during staffing hours.

Waiting Room:
No
Waiting Room Note:

Seating area in the café on platform 3/4.

Car parking

Car parking:
No

Cycling

Cycle Storage Availability:
Yes
Sheltered:
No
Spaces:
36
Type:
Stands
Location:

Cycle parking is located at three locations. 8 Sheffield stands providing for 16 bicycles are located on Station Terrace, outside the station to the right of the station entrance. 6 Sheffield stands providing for 12 bicycles are located on Platform 5. 4 Sheffield stands providing for 8 bicycles are located on Platform 2

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

To Cardiff Central / Cardiff Bay: bus stop layby outside the station.

To Cathays/Radyr/Pontypridd/Treherbert/Aberdare/Merthyr/Heath/Caerphilly/Rhymney: bus stop on Dumfries Place, the same side as Sainsbury's.

Taxi Rank:
No
Bus Service:
Yes
Bus Service Note:

Limited service from stop outside station Mondays to Fridays.

Accessibility

Accessible Booking Office Counter:
Yes
Accessible Public Telephones:
No
Accessible Toilets:
Yes
Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
Yes
Step Free Access Note:

Category A.

Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.”

Accessible Taxis:
No
Accessible Ticket Machines:
Yes
Accessible Ticket Machines Note:

The ticket machines are near the main entrance and take cash and major debit and credit cards.

Impaired Mobility Set Down:
No
Helpline Contact:
Yes
Helpline Contact (Phone number):

03333 211202

Helpline Opening Hours:
Monday to Sunday 8:00 AM to 8:00 PM
Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday 5:15 AM to 12:15 AM
Tuesday 5:15 AM to 12:15 AM
Wednesday 5:15 AM to 12:15 AM
Thursday 5:15 AM to 12:15 AM
Friday 5:15 AM to 12:15 AM
Saturday 5:15 AM to 12:15 AM
Sunday 7:00 AM to 11:00 PM
Staff Help Available Note:

Help provided by on train staff outside staffing hours.

The information in this document was generated 10/4/2026 1:41:49 AM