Castle Cary

Address

Castle Cary station
Station Wharf
Castle Cary
BA7 7PE

Ticket office

Monday to Friday: 7:30 AM to 6:30 PM
Saturday: 7:30 AM to 4:30 PM

Station details

Alerts

Castle Cary will have the following changes to planned opening hours:

Ticket Office Availability Saturday 8th November - 10:30-18:30 Monday 10th November - closed from 10.30 Thursday 13th November - closed until 1030 Friday 14th November - closed until 1030

Passenger Assistance Staff availability:

Sunday 9th - closed all day - no staff Monday 10th - unstaffed from 10.30 Thursday 13th - unstaffed before 1030 Friday 14th - unstaffed before 1030

Tickets can be bought digitally or from the machine

General information

Station Operator:
GW
Station Code:
CLC
Staffing Level:
partTime
CCTV:
Yes

Ticket buying & collection

Oyster Pre Pay:
No
Oyster Validator:
No
Smartcard Issued:
Yes
Smartcard Validaton:
No
Oyster Topup:
No
Prepurchase Collection:
Yes
Smartcard Topup:
No
Ticket Machine:
Yes
Penalty Fares:
Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available:
No
Website:
Go to website
Ticket Gate:
No
Customer Services:

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Customer Help Points:
Yes
Customer Help Points Note:

Ticket Office

Station facilities

ATM Machine:
No
Baby Change:
No
Seated Area:
Yes
Passenger Information Systems:
DepartureScreens, Announcements
Shops:
Yes
Shops Note:

Mobile coffee shop by station entrance

Station Buffet:
Yes
Station Buffet Note:

Mobile coffee shop by station entrance

Telephones (Cards & Coins):
No
Toilets:
Yes
Toilets Note:

Platform 1

Waiting Room:
No
Waiting Room Note:

In ticket hall

Car parking

Car parking:
Yes

Station Car Park

Spaces:
178
Accessible Spaces:
5
Accessible Car Park Equipment:
Yes
Car Parking Contact Available:
No
Note:

Find out more about car parking at this station.

Cycling

Cycle Storage Availability:
Yes
Sheltered:
Yes
Spaces:
8
Type:
Stands
Location:

Platform 1

Cycle Storage CCTV:
Yes

Other transport

Location for rail replacement services:

Station car park.

Taxi Rank:
Yes
Taxi Rank Note:

Taxi rank is available at the station entrance. If you require an accessible taxi please approach a member of staff.

Bus Service:
Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Public Telephones:
Yes
Accessible Public Telephones Note:

Public telephones are not available

Accessible Toilets:
No
Accessible Toilets Note:

The radar key is available from station staff.

Induction Loop:
Yes
Wheelchairs Available:
Yes
Ramp For Train Access:
Yes
Step Free Access:
No
Step Free Access Note:

Step Free Category B2- Station Step free access available to the Westbury-bound platform. Platform 2 can only be accessed via the footbridge on the station or using the barrow crossing (only to be used with the assistance of station staff).

Please be aware for passengers changing trains at Castle Cary and who require the barrow crossing, we require a 15 minute gap between trains to safely use the crossing.

Accessible Taxis:
Yes
Accessible Taxis Note:

Accessible taxis are available

Accessible Ticket Machines:
Yes
Impaired Mobility Set Down:
Yes
Impaired Mobility Set Down Note:

Set- Down / Pick up Points are available at the station entrance.

Helpline Contact:
Yes
Helpline Contact (Phone number):

08001 971 329 or 18001 0800 197 1329 (Textphone)

Staff Help Available:
Yes
Staff Help Available Opening Times:
Monday to Friday 6:30 AM to 9:30 PM
Saturday 6:30 AM to 9:30 PM
Sunday 2:30 PM to 9:30 PM
Staff Help Available Note:

Meeting point: waiting room.

Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

The information in this document was generated 11/13/2025 11:08:57 AM