York station
Station Road
YO24 1AB

Ticket office

Monday to Friday: 5:30 AM to 9:00 PM
Saturday: 5:45 AM to 9:00 PM
Sunday: 7:30 AM to 9:30 PM

General information

Station Operator: GR
Station Code: YRK
Staffing Level: fullTime

Ticket buying & collection

Oyster Pre Pay: No
Oyster Validator: No
Smartcard Issued: Yes
Smartcard Validaton: Yes
Oyster Topup: No
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: TransPennine Express
Ticket Office Note:

On main concourse.

Passenger services

Lost Property Contact Available: No
Phone number: 03457 225333
Website: Go to website
Ticket Gate: No
Customer Services:

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

Customer Help Points: Yes
Customer Help Points Note:

Located at the front of the Station

Station facilities

ATM Machine: Yes
ATM Machine Note: Located on concourse
Baby Change: Yes
Seated Area: Yes
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Station Buffet: Yes
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note: The Ladies toilets are located in the Main Concourse and in the Waiting Room between Platforms 7 and 9. The Gents toilet is adjacent to Platform 2 and between Platforms 8 and 9. The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a RADAR key. A RADAR key is available from station staff.
Waiting Room: No
Waiting Room Note:

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Car parking

Car parking: Yes
Name: Station Car Park
Operator: London North Eastern Railway
Spaces: 604
Annual Charge: £1970.00
Daily Charge: £17.00
Monthly Charge: £260.00
Off Peak Charge: £5.00
Three Monthly Charge: £660.00
Weekly Charge: £69.00
Car Parking Contact Available: No
Website: Go to website

For car parking rates Off Peak is after 09:30 Monday - Friday. Also all day Saturday and Sunday


Cycle Storage Availability: Yes
Sheltered: yes
Spaces: 626
Type: Compound

Within station, within car park, and next to the ticket office

Cycle Storage CCTV: Yes

Other transport

Location for rail replacement services:

Pick Up / Drop Off at Bus Stand E outside the Principal Hotel

Taxi Rank: Yes
Taxi Rank Note:

York is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings:

Station Taxis 01904 623 332

Bus Service: Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here


Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note:

DDA compliant counter is available during Travel Centre opening times

Accessible Public Telephones: No
Accessible Toilets: Yes
Accessible Toilets Note: The National key toilets are adjacent to Platform 2 and between Platforms 8 and 9; these toilets are operated by a radar key. A radar key is available from station staff.
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Lifts and level access to all platforms. Lift available from station concourse (platform 3) to platforms 5 -11. Customer assistance available 'Call for Aid' button by taxi rank at front of station. No level access to National Rail Museum via platforms 10/11, exit at front of station and around Station Hotel.

Accessible Taxis: No
Accessible Taxis Note:

No advance booking is required but it will reduce the waiting time for a wheelchair access Taxi

Accessible Ticket Machines: Yes
Accessible Ticket Machines Note:

Accessible machines are available on the main concourse

Impaired Mobility Set Down: Yes
Staff Help Available: Yes
Staff Help Available Opening Times: Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Monday to Sunday 24 hours
Staff Help Available Note:

Assistance meeting point is Customer Information Point in main concourse  

The information in this document was generated 29/11/2021 06:22:06