Monday to Friday:
6:15 AM to 11:59 PM
Ticket buying & collection
Oyster Pre Pay:
Applicable Operators: West Midlands Trains
Ticket Office Note:
Ticket machines can be found on the main concourse.
Lost Property Contact Available:
The Customer Information Lounge is located in the middle of platform 1 and is manned 24 hours a day.
Please contact our Contact Centre
team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00
Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except
Christmas Day and Boxing Day.
Customer Help Points:
Passenger Information Systems:
DepartureScreens, Announcements, ArrivalScreens
Station Buffet Note:
Refreshment facilities available across the station.
Telephones (Cards & Coins):
The National key toilets are located on Platforms 1 and 4; these toilets are operated by a radar key.
West Midlands Railway
Three Monthly Charge:
Car Parking Contact Available:
Cycle Storage Availability:
Cycle facilities are currently located at the front of the station adjacent to the multi-storey car park whilst redevelopment works are carried out at the station.
Cycle Storage CCTV:
Location for rail replacement services:
Due to construction works taking place at Wolverhampton station, rail replacement buses are unable to use the short stay car park at the front of the station. For the foreseeable future rail replacement buses will pick up and drop off at bus stop AH on Lichfield Street (by the Moon Under Water public house).
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
passenger operated lifts to platforms
Accessible Ticket Machines:
Impaired Mobility Set Down:
Helpline Contact (Phone number):
Helpline Contact Note:
Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
Helpline Opening Hours:
Monday to Sunday 8:00 AM to 10:00 PM
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Monday to Sunday 24 hours
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 14/05/2021 00:34:11