Lost Property Contact Available:
Please contact our Customer Services Department on 0345 6000 650
Customer Help Points:
Customer Help Points Note:
Help points are available on all platforms
Telephones (Cards & Coins):
The toilets are located in the Waiting Room on Platform 2.
Waiting Room Note:
Accessible Booking Office Counter:
Accessible Public Telephones:
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Step-free category B Station -There is level access to booking hall and Platform 2 (for trains towards Portsmouth).
Platform 1 (for trains towards London) is accessed either via station
footbridge (stepped) or by ramp (1:12, 16m long) from Station Lane.
An almost step-free route (400m long) between platforms is possible via external footbridge (NB this route has steps up to 65mm, some steep gradients (up to 1:6) and uneven / unmetalled paths)
Accessible Ticket Machines:
Accessible Ticket Machines Note:
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Impaired Mobility Set Down:
Helpline Contact (Phone number):
Helpline Contact Note:
24 hours a day, except Christmas Day and Boxing Day
Helpline Opening Hours:
Monday to Friday 24 hours
Saturday 24 hours
Sunday 24 hours
Staff Help Available:
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 4 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives.