Ticket buying & collection
A Ticket Vending Machine is located in the Booking Hall, next to the Ticket Office window.
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
**Worcester Foregate Street Station is accredited by the Secure Station Scheme**
Waiting rooms on platforms 1 & 2, step free with push button automatic door opener
In the event of engineering, Rail replacement buses will use the public bus stops on either side of Foregate Street at the front of the station
Information to plan your onward journey is available in a printable format here
1 to 1 contact with ticket office staff
Public telephones are not accessible
Accessible lifts to both platforms. Alternatively 49 steps to platform 1 and 49 steps to platform 2. Second station entrance by lift - outside subway. Information offices on both platforms - step free on platform 1, 1 step to platform 2 (Information Office).
Accessible taxis are not available
A Ticket Vending Machine is available by the Ticket Office.
Saturday 5:50 AM to 12:15 AM
Sunday 8:30 AM to 11:30 PM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 13/05/2021 12:18:28