Ticket buying & collection
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
On Platform One only
Stratford - Upon - Avon 001 TOA 01789 264001 7 01789 414007 A2B 01789 415225
Information to plan your onward journey is available in a printable format here
Public telephones are not accessible
Step-free access to Birmingham platform (1) via 50m ramp, 23 steps up and down to Stratford platform (2).
Accessible taxis are available
This station is unstaffed. All of our trains have ramps on board that our conductors are trained to use.
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 03/12/2021 20:15:12